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General Information for Traditional Terminals
S80 Encryption with PIN pad. If you use an S80 or A80 with a PIN pad (SP20v4 or SP30s) both of them must be encrypted. SP20v4 PIN Pad with an S80 terminal and getting errors. This might happen for several reasons, including: Not setting the PIN Pad ...
RMA FAQs
RMA FAQs 1. What is the RMA warranty period? The warranty period for terminals and associated equipment is 2-years from date PAX sold the terminal to the distributor, not the current terminal owner’s date of purchase from the distributor. 2. Is there ...
Reboots every 24 hours (Security Checks) Traditional & Android Terminals
The 24-hour reboot is a PCI requirement and cannot be disabled. All Traditional terminals reboot 24 hours from when they are powered on. If you would like to change the time they reboot, simply unplug the terminal and then plug it back in at the time ...
Datawire/Datawire Issues (Status Error, Authentication Error, etc.)
DataWire Phone Number: 1.800.704.4202 NOTE: A Status Error does not mean the device needs to have the DataWire reset. If the device hasn’t registered with DataWire, there is nothing to reset. Check the description given after the “Status Error” and ...
Rapid Connect
First Data Rapid Connect Information Rapid Connect Connection: Rapid connect does not support Dial Connection. Datawire TID: If the Datawire TID needs to be reset, you would want to perform a Clear Registry on the terminal. Please note the clear ...