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General Information for Traditional Terminals
S80 Encryption with PIN pad. If you use an S80 or A80 with a PIN pad (SP20v4 or SP30s) both of them must be encrypted. SP20v4 PIN Pad with an S80 terminal and getting errors. This might happen for several reasons, including: Not setting the PIN Pad ...
RMA FAQs
1. What is the RMA warranty period? The warranty period for terminals and associated equipment is 2-years from date PAX sold the terminal to the distributor, not the current terminal owner’s date of purchase from the distributor. 2. Is there a ...
Datawire/Datawire Issues (Status Error, Authentication Error, etc.)
DataWire Phone Number: 1.800.704.4202 NOTE: A Status Error does not mean the device needs to have the DataWire reset. If the device hasn’t registered with DataWire, there is nothing to reset. Check the description given after the “Status Error” and ...
Rapid Connect
First Data Rapid Connect Information Datawire TID: If the Datawire TID needs to be reset, you would want to perform a Clear Registry on the terminal. Please note the clear register will clear any pre-existing DataWire ID (DID). It must be in reset ...
EBT
EBT: Check if EBT and its features are enabled on the EDC tab. Tsys requires the FCS ID, Merchant ABA, and Merchant Settlement (FIID) to process EBT. If this information is not on the File EBT transactions will not work. Make sure customer has ...