SP20 V4

SP30 monocable/SP20 v.4 S80/A80 Contactless Reader Combination FAQs


HELP DESK ARTICLE: SP30 monocable/SP20 (version 4) and S80/A80 COMBINATION FAQs

SP30/SP20 (version 4) and S80/A80 Combination with Contactless Feature Frequently Asked Questions 


Purpose: This article answers general questions regarding the usage of the SP30 monocable and SP20 (version 4) device in combination with the S80 and A80.  


Audience: Help Desk Analysts, ISVs, ISOs, Merchants


Date: 11.27.2018




Contactless Feature

1. Are the SP30 mono-cable and SP20 V4 a Contactless card reader device? 


  • Yes, the SP30 and SP20 were contactless card reader device. 
  • Contactless Reader logo, located on the front of the device, clearly identifies the SP20’s contactless reader capability. 
  • Turn the device over and view the underside of the device to verify the model number.
  • SP20 V4, the new contactless reader model name and version number, is imprinted on the back of the SP20.
  • SP30 Monocable requires you to tap the card on the screen of the device to process a contactless transaction.







 





Integration


2. Are the SP30 monocable and SP20 integrated and semi-integrated?  


  • Both the SP30 monocable and  SP20 is an integrated device (it is not semi-integrated), which means the device is not a stand-alone device. 

  • Use the SP30 or SP20 in combination with a stand-alone device, such as the S80 or A80. 

  • The SP30 monocable and SP20 is a peripheral that captures the PIN for a transaction.
     
  • Version 4 of the SP20, which is the newer model, has a contactless module.

  • Merchants can use Version 4 of the SP20 to read Apple Pay, Google Wallet, NFC enabled credit cards, etc.  



Encryption 


3. Does the SP20 need encryption? 

  •  Yes, the SP20 must be encrypted to secure receipt of the customer’s PIN and Contactless Card information.


Pax Store Configuration



4. Where do you build a file for the SP20?

  • The SP20 does not/cannot have a file built in a Terminal Management System (TMS) such as BroadPOS TMS. 
  • The Merchant, ISO, or ISV must build the file for the S80 in BroadPOS TMS and enable the applicable parameters for the contactless reader function on the SP20.



5. How do I enable the Contactless Reader option?

See Question 6. 


6. What are the parameter settings for the Stand alone terminal?


      Select the applicable peripherals features :


      1. Access Pax Store 

 2. Re-configure the existing application 

                    -or- 

                  Select an applicable S80 or A80 application and set the parameters during the file build process
  1. Select Misc tab > select Peripheral Features section
  2. PIN Pad Type field: select External 
  3. Contactless Module field: select Auto



                  Note: 

  • To use Apple Pay or Google Wallet, set the Contactless Module field to Auto.

  • Selecting the Auto option allows the Pinpad to function as an external contactless card reader.

 

  • If the user switches the PIN Pad Type parameter to Internal, the Standalone device performs transactions and the user must swipe, insert, tap or manually enter the card number on the S80 or A80. 


  • The Pinpad will not respond when the user presses keys on the PIN Pad.  


Reminder: If building a file, use the different tabs on the application and configure all other applicable parameters. 


            3. Click Next then Activate to make the file ready.


Note: After the updated application downloads to the Stand alone device, the merchant does not need to enable the Contactless feature locally on the terminal. 

   


7. On which application is the Contactless feature available? 
  • The contactless reader feature is available on all of the latest applications for A80 or S80. 
  • View the parameters (specifically, the Misc tab > Peripherals Features section) of the application on Pax Store to determine if the feature is available on the desired application. 
  • If the application does not have this option then it means that they will need to update their application version.  



Enable Contactless Feature on Terminal



8. How does the merchant enable the Contactless option locally on the terminal?

            To set the Contactless Reader option at the terminal level, enable the feature on the S80:

  1. Press Menu button > select Operation Settings 
  2. Select Peripherals > select Ctls. CardRdr
  3. Select Auto
  4. Press Cancel to exist out of the Main Menu
  5. Continue to Question 9 to set up the Pinpad and S80 combo. 

            To set the Contactless Reader option at the terminal level, enable the feature on the A80:

    1. Press Func button > select Settings 
    2. Select System Settings > select External Card Reader
    3. Select Auto
    4. Select Pinpad Settings > Select External Pinpad
    5. Continue to Question 9 to set up the Pinpad and A80 combo. 




9. How does the merchant set up the SP20/SP30 and S80/A80 combo?

  1. Connect the SP20 to S80 using 200204030000112 Pin Pad cable:




      a. Plug one end of the cable into the SP20/SP30 jack on the back of the device

      b. Plug the cable’s opposite end into the PIN Pad jack on the back of the terminal.


c. Plug in LAN and Power Cable to S80/A80. 

       2. Power on the S80/A80. When the S80/A80 powers up, the SP20/SP30 automatically powers on.

                             



*Note:

  1. The sp30 pinpad is also available with the tri-cable. It is still possible to use it as an external pinpad by adding the terminal serial number in pax store and pushing a reader application to it.       
  2. They will be required to change the tri-cable to a mono-cable to make the pinpad compatible to work as a reader pinpad.
      

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