FAQ's and Trouble Shooting Questions and Answers
2.1 What is PAXSTORE?
The PAXSTORE is an online market place for terminal applications and provides terminal management solutions. The PAXSTORE connects merchants and their PAX terminals with the opportunity to purchase and download applications. It also provides application developers with a way to upload applications to be available online and supports terminal management with download control and parameter configuration.
2.2 Can the A920 download applications from the PAXSTORE?
Yes, the A920 uses the PAXSTORE client application installed on the A920 terminal to access the PAXSTORE. It will display available applications on the PAXSTORE for download and supports applications configured to be pushed from the PAXSTORE which may or may not be displayed on the store.
2.3 Error message: Login failed, terminal (SN:nnnnnnnnnn) not registered.
When attempting to login in using the PAXSTORE client on the terminal an error message is displayed: Login failed, terminal (SN:nnnnnnnnnn) not registered. This usually means the serial number has not yet been added to the PAXSTORE or the serial number may require additional attention on the PAXSTORE. Please contact customer support to resolve this error message.
2.4 How is the terminal reset if it freezes up?
2.5 The printer paper comes out, but nothing is printed.
If the paper is coming out of the terminal but nothing is printed this usually means the thermal paper is installed backwards and needs to be turned around. Open the paper door on the back of the terminal, remove the paper roll, set the paper to have the paper pull from the top of the roll, then pull approximately 3” of paper out from the roll. Then place the roll into the terminal with the paper pulling from the top of the roll. Then close the lid and tear off the excess paper. Reprint the transaction and verify the transaction is printed on the receipt.
2.6 The USB power cord is plugged in, but the terminal will not turn on or charge the battery.
2.7 The display is very dark, how can I brighten the display?
The display brightness can be adjusted within the Settings mode. From the terminal IDLE screen select Settings > Enter Password > Display > Brightness level > move the slide to the right to brighten the display and move the slide to the left to darken the display.
2.8 The screen times out and goes dark too soon, how do I adjust the display timeout?
The display time out sleep mode can be adjusted to change the amount of time the display stays on after no activity. The display time out mode can be adjusted within the Settings mode. From the terminal IDLE screen select Settings > Enter Password > Display > Sleep > select one of the displayed options 15 seconds, 30 seconds, 1 minute, 2 minutes, 5 minutes, 10 minutes, 30 minutes or select Cancel to exit without any changes. The Sleep menu will display the current time out setting.
2.9 The battery is dead, can I still use the terminal while the battery is dead?
The terminal must have a battery installed to function properly. Plug the USB cable into a power source and the other end into the terminal. The terminal should work and charge the battery.
2.10 Can I leave the terminal plugged into the power supply during use?
Yes, you can leave the USB cord plugged into an AC power source during use.
2.11 The terminal is not able to connect to the internet.
If the terminal is not connecting to the internet, please review all the Wi-Fi settings in the terminal to match the Wi-Fi network. Another step is to turn off the power to the access point and the terminal for about 3 minutes and then turn back on the power. Wait approximately 2 minutes and then check the connection. Also, the SSID and the password are case sensitive so please be sure to check these. If all the settings are correct, verify that there is Wi-Fi coverage where the terminal is located. Try moving the terminal closer to the Wi-Fi access point to see if the terminal connects. If it connects when the terminal is relocated, then either another Wi-Fi access point needs to be added to the network or the existing access point needs to be relocated to support good Wi-Fi coverage for the terminal location.
2.12 The terminal has intermittent Wi-Fi connectivity.
If the terminal has intermittent Wi-Fi connectivity, verify the terminal has good Wi-Fi coverage. If the coverage is good in all places the terminal is used, then please check the Wi-Fi access point channel to see if it competes with other Wi-Fi access points nearby using the same channel. If there are other Wi-Fi A920 Transformer access points nearby with the same channel, then changing to a channel not used by any of the nearby access points will help minimize dropped connections. If the coverage is not good, then try relocating
the terminal or access point for better coverage.
Another step is to turn off the power to the access point and the terminal for about 3 minutes and then turn back on the power. Also, check to see if the power to the Wi-Fi access point is not interrupted. If the access point is using a switched power source, please consider a power source that is always on. Some equipment such as microwave ovens and curling irons can impact Wi-Fi coverage.
2.13 How to take a screen capture on the A920
Press the power and left volume button together and hold it for just a second or two until the terminal
confirms the screenshot.
2.14 Is the A920 portable?
The A920 is portable and comes with a long-lasting 3.7v 5.250 math battery for optimum performance.
2.15 Can the A920 be integrated with a POS or ECR device?
The A920 can be integrated with a POS or ECR device using the PAX POSDK SDK.
2.16 Does the A920 support Bluetooth communication and peripherals?
The A920 supports Android Bluetooth communications and standard Android type Bluetooth protocol. Application developers can code to the Android type Bluetooth format.
2.17 What size is the thermal paper roll?
The thermal paper roll is 2-1/4” wide x 1-1/2” diameter and approx. 50’ Length.
2.18 How do I turn on and off Demo mode?
To enable Demo Mode from the payment application IDLE screen, select FUNC > Settings > Enter Password > Operation Settings > Set the Demo Mode switch to ON. When Demo Mode is enabled Demo Mode is printed on the transaction receipt header and is displayed on the right side of the screen. To disable Demo Mode, perform the same steps and set the Demo Mode switch to OFF. The batch must be closed to enable or disable demo mode.
2.19 Is the A920 available in other colors?
The A920 is available in the white and gray color combination. Orders over 3000 units can be produced
in custom colors.