A920 Not Processing Debit/EBT

A920 Not Processing Debit or EBT

A920 Not Processing Debit or EBT

If Debit or EBT options are not available on the A920 and the parameters are correct check if the terminal is in "NPM". If NPM is on the screen the terminal is in "No Paper Mode." It will not process Debit or EBT transactions while in No Paper Mode because it is required ti print a receipt on these transaction types. 

Insert paper into the terminal and the issue will be resolved.

      

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