Authentication Error

Authentication Error on Tsys

This can have multiple meanings:

  • P2PE Mode is enabled with Voltage in the file, but there is no Gen 2 Auth Code/Auth Code.
  • This can also mean the code is not correct or it has not been activated. 
    1. Have the customer disable the P2PE Mode and take a download
    2. Then do a test transaction
    3. If the transaction is successful the caller will need to contact the Host to determine why the Code does not work. 
    4. If the transaction is not successful refer the caller to the host to verify the SSL Flag is enabled and the P2PE Mode is enabled and active.

    • Related Articles

    • Not Activated Error on Tsys

      This error message means there is an issue with the Gen 2 Auth Code. Perform a Host Register on the terminal to Activate the Auth Code: 1. Menu 2. Host Settings 3. Host Register 4. Activate If this does not work, verify the merchant phone number and ...

    • TSYS EMV errors

      This page provides a few tips on how to address various types of errors encountered when processing with TSYS. Errors could be caused by hierarchy elements, or the authentication info on the file does not match what Tsys has in their system. In ...

    • Datawire/Datawire Issues (Status Error, Authentication Error, etc.)

      DataWire Phone Number: 1.800.704.4202 NOTE: A Status Error does not mean the device needs to have the DataWire reset. If the device hasn’t registered with DataWire, there is nothing to reset. Check the description given after the “Status Error” and ...

    • Tsys SSL Flag

      If the customer is using a Tsys application with their communication type as LAN the SSL Flag needs to be enabled. Inform the reseller to contact Tsys to enable this feature.  If the feature is not enabled the terminal will get a Receive Error when ...

    • Tsys P2PE Mode Not Activated

      P2PE: Point 2 point encryption needs to be disabled on Tsys host tab if the merchant is not using a Gen2Auth Code/AuthCode.  Tsys Not Activated Error: This means the Gen2Auth code is not activated on the Tsys end or that the terminal needs to do a ...