BroadPOS Receipt Error

BroadPOS - Error Receipt 0-32 Characters

 Error Receipt

  1. This issue is specific to the Header or Trailer lines on the receipt. 
  2. It is possible the customer is using too many characters in these fields.
  3. To resolve the issue have the caller split the lines information between Header Line 1 -4 or Trailer between line 1-5.
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