Call error

Call Error

Call Error


 If the terminal says “Call” or prints this out on the receipt it typically means the card being used has been flagged. Advise the customer to contact their bank. 

Note: If this is happening on multiple cards the ISO should contact the Payment Host/Processor.



    • Related Articles

    • Comm Error/Communication Error

      Comm Error This error occurs when trying to connect a Semi-Integrated terminal (SP30s, S300 etc.) to a POS or after processing a transaction. The POS can be the merchant's computer system or a PAX S80. The error will appear on the PAX terminal and it ...
    • Send Error

      Host response. This error appears when batching. Contact the host to determine what is wrong with batch or if there are any bad transactions in the batch. The host will be able to inform you why they can not accept the batch information. 
    • Handshake Error

      Handshake Error: This occurs during a Firmware Update The terminal is not connecting to PAXSTORE or the firmware server. If this happens during a Firmware update make sure you are using the correct Port #, IP Address, and TID. Also, verify the port ...
    • Call Center Error

      This error happens when a card that's being processed during the transaction was flagged for possible fraud by their institution. The customer or the merchant needs to reach out to their issuing bank to request for assistance regarding the error.
    • Invalid Track Error

      The error message listed above means that the information on the Magnetic Stripe cannot be read by the terminal. The Mag Reader could be dirty, or the card is dirty. You can clean the Mag reader by taking a paper towel and running it though the mag ...