Related Articles
S300 Power Cable Adaptor Connection
| | HELP DESK ARTICLE: S 300 Dongle Cable Attachment S300 Power Cable Adaptor Connection Purpose: This article answers general questions regarding the usage of the S300 Power Cable Adaptor. Use this article to troubleshoot the cable connection that ...
Module Check
How to Perform a Module Check Power Cycle the terminal and upon reboot hold the function or menu key until you see self test on the screen, depending on the device you may need to press Menu once you see the PCI screen 1. Hit the arrow down until you ...
Connect Error (LAN)
Connect Error: This is typically related to a Network Issue. If the customer is using First Data, check their Datawire to make sure you don't get a Status Error. Use the following procedures to solve a Connect Error. Over LAN Set the Main ...
Ping Test
Ping test are used to check if the terminal has a valid internet connection. Keep in mind if a customer is using a Static IP or Private Network the Ping test will fail. To perform a PING Test follow the instructions below, For traditional Terminals: ...
Local Duplicate Check and Local Duplicate Check for ECR Reference Number
Local Duplicate Check If enabled, it prompts the user that the transaction currently being processed is a duplicate of the most recent transaction that was made on the device (same card, same amount). If disabled, it will allow all transactions to be ...