Chip Read Error

Chip Read Error

Chip Read Error: 

  1. Chip read error suggests the chip card was removed before the EMV transaction completed. If the chip card was removed before the transaction was sent to the processor, the terminal won’t send an automatic reversal to the processor because the transaction never processed.

  1. If the chip card was removed after the processor approved the transaction, but before the transaction completed, then the terminal will send an automatic reversal to the processor. This is a security feature required by EMV. 

  1. If the chip read error is persistent, then it may already be due to a damaged chip reader. A test can be done to ensure if it is the case.

How to test the Chip Reader:

  1.  Traditional Process:
    1. First step is to access the Back Menu of the device by rebooting the device and holding on to the Function button. 
    2. Once the PCI PED screen shows up, they need to hit the cancel button to get to the back menu.
    3. Under the back menu options, they need to look for Module Check
    4. Once under Module Check, they need to select ICC card reader and the machine will show reading which means it is waiting for a card to be inserted
    5. Once you insert a card it will display the result which should appear as the following:
      Card Test Processing
      1. - User Card: Ok
      2. - Sam1 Slot: N/A
      3. - Sam2 Slot: N/A
      *(If the User Card Shows OK, then the chip reader itself is working, and if it shows ERR then it is a bad chip reader)

  2. Android Terminal Process
    1. From the main screen, open “Calculator”.
    2. Once the Calculator is open, insert a card in the ICC reader of the terminal.
    3. In the upper left-hand corner of the screen, the small “PAX” icon will turn into a card icon.
    4. If it’s green, the ICC reader is working.  If it doesn’t change or is another color, there is a problem with the ICC reader.
    5. ​

1.     


    • Related Articles

    • Invalid Track Error

      The error message listed above means that the information on the Magnetic Stripe cannot be read by the terminal. The Mag Reader could be dirty, or the card is dirty. You can clean the Mag reader by taking a paper towel and running it though the mag ...

    • Comm Error/Communication Error

      Comm Error This error occurs when trying to connect a Semi-Integrated terminal (SP30s, S300 etc.) to a POS or after processing a transaction. The POS can be the merchant's computer system or a PAX S80. The error will appear on the PAX terminal and it ...

    • Chip Reject Approval

      Chip Reject Approval:  The host approved the transaction but the card declined. This error typically happens with Tsys applications and an automatic reversal is sent.

    • Quick Chip

      The terminal will display “Insert any time.” This feature allows the customer to insert their card before the terminal displays the total transaction amount.  This feature is enabled by default. If you do not want to use this feature you can disable ...

    • Send Error

      Host response. This error appears when batching. Contact the host to determine what is wrong with batch or if there are any bad transactions in the batch. The host will be able to inform you why they can not accept the batch information.