Comm Error/Communication Error
Comm Error
This error occurs when trying to connect a Semi-Integrated terminal (SP30s, S300 etc.) to a POS or after processing a transaction.
The POS can be the merchant's computer system or a PAX S80.
The error will appear on the PAX terminal and it means the two devices are not communicating with each other.
If your terminal says "Processing" then returns a Comm Error:
- Contact the Processor/Host to determine if they have received the transaction and if there are any issues with the transactions
If they are connected via LAN:
- Make sure the IP address in POS matches the IP Address in the S300 or SP30s
- Make sure the "Comm Type" for the terminal is set to Ethernet
If they are connected via PINPAD Cable:
- Make sure the Comm Type in the Terminal is set to Comm1
- If the POS is an S80 make sure the Communication Type is set to PINPAD Port
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