Comm Error

Comm Error/Communication Error

Comm Error


This error occurs when trying to connect a Semi-Integrated terminal (SP30s, S300 etc.) to a POS or after processing a transaction. 
The POS can be the merchants' computer system or a PAX S80
The error will appear on the PAX terminal and it means the 2 devices are not communicating with each other.

If your terminal says "Processing" then returns a Comm Error:
  1. Contact the processor/host to determine if they have received the transaction and if there are any issues with the transactions
If they are connected via LAN:
  1. Make sure the IP address in POS matches the IP Address in the S300 or SP30s
  2. Make sure the "Comm Type" for the terminal is set to Ethernet

If they are connected via PINPAD Cable:
  1. Make sure the Comm Type in the Terminal is set to Comm1
  2. If the POS is an S80 make sure the Communication Type is set to PINPAD Port 

    • Related Articles

    • Change Communication Type/Comm Type

      Communication settings for Android devices are set in the Settings tab. Only the A80 can be set for Dialup. The Dial Tone Check must be turned off for Dial at Terminal level in the BroadPOS application Communication settings. Change Communication ...

    • Receive Error

      Receive Error There are multiple scenarios when you will encounter a Receive Error. Receive Error for Tsys: Before the transaction says "Processing" the terminal displays a Receive Error. The issue is related to incorrect parameters i.e. TID, MID, ...

    • BroadPOS - Error Receipt 0-32 Characters

       Error Receipt This issue is specific to the Header or Trailer lines on the receipt.  It is possible the customer is using too many characters in these fields. To resolve the issue have the caller split the lines information between Header Line 1 -4 ...

    • ACK Error

      ACK Error This error typically populates on the POS. The message means the command that the POS is sending to the terminal is not being acknowledged. It is possible the the communication times out before the terminal has a chance to receive it. Have ...

    • HTTP Host Error

      HTTP Host Error: This is a batch error from the host. It indicates that there is an issue with the batch URL. If the customer has never had issues batching, you can redirect the caller to the host to determine if they are experiencing any issues with ...