Choose Action Retry

Connect Error (Dial)/ Choose Action Retry/ No Session Retry

Connect Error (Dial)

We have limited support for connect/receive errors with terminals connected over dial.

Choose Action Retry:  Customers with terminals connected over Dial will get this error. Press the cancel button to see if the true error is a receive error or a connect error. If you get this error and a customer is on LAN, check if they are using First Data, have them do a HOST Register to determine if they have a true Connect Error or Status Error.  

      If it's a Receive Error: Increase the Connect/Receive timeouts in the terminal.

  1. Menu
  2. Communication
  3. Connect Timeout to 600
  4. Receive Timeout to 900 

      If it's a Connect Error: Verify the dial tone check in the terminal is off and confirm they do not use a dialing prefix.

  1. Menu 
  2. Communications
  3. Dial Parameters
  4. Dial Tone Check > Turn it OFF
  5. Enter a Dialing Prefix if one is needed
No Session Retry: This means the terminal can not get a stable connection to the host for processing. 

If the customer is still unable to process a transaction apologize for the inconvenience and advise the caller they will need to process over the internet. Their phone line may be too slow to continue processing over dial. Advise the Baudratte needs to be 9600 to use PAX terminals over dial.  


    • Related Articles

    • Retry Error

      Retry Error: When processing a payment, if you get a retry error press the cancel button to see what the exact error is. The terminal will either display a receive error (Dial Connection) or connect error (First Data). Troubleshoot based on the error ...

    • A80 Dial Settings

      To enable dial on an A80: Tap the Application FUNC Settings Communication Main comm Enable Dial The new A80 does not support dial up. Part Number:A80-0BA-RD6-00AA

    • Comm Error/Communication Error

      Comm Error This error occurs when trying to connect a Semi-Integrated terminal (SP30s, S300 etc.) to a POS or after processing a transaction. The POS can be the merchant's computer system or a PAX S80. The error will appear on the PAX terminal and it ...

    • No session error

      The dial connection is not communicating when processing a transaction. This could mean the phone line is down, busy, or too slow.  To assist the customer, follow the same troubleshooting steps you would follow for a Dial Connect Error. 

    • Invalid Track Error

      The error message listed above means that the information on the Magnetic Stripe cannot be read by the terminal. The Mag Reader could be dirty, or the card is dirty. You can clean the Mag reader by taking a paper towel and running it though the mag ...