Related Articles
Connect Error (Dial)/ Choose Action Retry/ No Session Retry
Connect Error (Dial) We have limited support for connect/receive errors with terminals connected over dial. Choose Action Retry: Customers with terminals connected over Dial will get this error. Press the cancel button to see if the true error is a ...
Timeout Reversal/Clear Reversal
Timeout Reversal: Happens when the processor approved the transaction, but the terminal didn’t get a response from the processor. The transaction is automatically reversed and the customer was not charged. Clear Reversal: During transactions, if the ...
Rapid Connect
First Data Rapid Connect Information Datawire TID: If the Datawire TID needs to be reset, you would want to perform a Clear Registry on the terminal. Please note the clear register will clear any pre-existing DataWire ID (DID). It must be in reset ...
Connect Error (LAN)
Connect Error: This is typically related to a Network Issue. If the customer is using First Data, check their Datawire to make sure you don't get a Status Error. Use the following procedures to solve a Connect Error. Over LAN on Traditional Terminals ...
WiFi Connect Error
If you receive this during a download over WiFi follow the steps below: Menu Communication Main Comm Wifi Wifi Parameters Select your network Enter the password (Password is case sensitive) Press Enter Then press cancel all the way out to the main ...