S300 Power Cable Adaptor

S300 Power Cable Adaptor Connection
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HELP DESK ARTICLE: S 300 Dongle Cable Attachment  


S300 Power Cable Adaptor Connection 

Purpose: This article answers general questions regarding the usage of the S300 Power Cable Adaptor. Use this article to troubleshoot the cable connection that attaches to the back of the S300 via a 14-pin connector.


Audience: Help Desk Analysts, ISVs, ISOs, Merchants


Date: 12.5.2018


Description of Cable and Connection


Steps 

Picture 

Description

1.  Remove the SAM Cover and check Power Cable connection



S300-000-363-01NA



S300-000-364-02NA


Note: Determine the S300’s model number: view the  model number, which is printed on the SN label , located on the backside of the device.



Remove the SAM Cover in order to check the power cable connection:



For the S300-000-363-01NA model:

  • Lightly press the indented finger pad and push the SAM cover upwards.  The cover clicks and then pops out.
  • To remove the power cable from the terminal’s socket: grip the connector on the sides and gently, but firmly, pull the connector straight up. 
  • DO NOT push the connector upwards towards the top of the device.  This will bend the pins.


For the S300-000-364-02NA model:

  • Remove the screw at the top of the SAM cover.
  • Gently lift the SAM cover from the back of the terminal.  
  • To remove the power cable from the terminal’s socket: grip the connector on the sides and gently, but firmly, pull the connector straight up. 
  • DO NOT push the connector upwards towards the top of the device.  This will bend the pins.

2. Inspect Pins













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  • This view shows the back of the terminal with the removed SAM cover and the power cable removed.
  • If one of pins is bent or the connection is not tight, these factors can cause issues such as a Check LAN Cable error message.
  • The pins need to be straight. If one or more of the pins is bent, the terminal user can gently straighten the pins and plug the connector back in.
  • If one or more pins are damaged or missing, the user must RMA the terminal. 

3. Inspect Connector|


  • The S300 power cable has a dongle that attaches to the back of the S300 via a 14-pin connector.

  • Inspect the cable connection and pins to ensure there is not debris or foreign objects interfering with the connection. 

4. Re-seat Connector










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  • If the terminal user tried other means to correct a Check LAN Cable error message and those attempts did not work, the user can try re-seating the cable and see if this resolves the issue.