Error In Batch
This typically occurs on Tsys applications. It means there is a bad transaction in the
batch.
To resolve this issue the reseller or merchant needs to contact the host to find out which transaction has an issue and collect the card information needed i.e transaction number, last 4 of the card used, and the transaction amount.
On the terminal, we need to DELETE the transaction
- Menu
- System Settings
- Database
- Clear Transaction
- Enter the Transaction # (The terminal will confirm if you want to delete it)
- Then Batch the remaining transactions
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Send Error
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