Error in Batch

Error In Batch

This typically occurs on Tsys applications. It means there is a bad transaction in the batch. 
To resolve this issue the reseller or merchant needs to contact the host to find out which transaction has an issue and collect the card information needed i.e transaction number, last 4 of the card used, and the transaction amount.

On the terminal, we need to DELETE the transaction
  1. Menu
  2. System Settings
  3. Database
  4. Clear Transaction
  5. Enter the Transaction # (The terminal will confirm if you want to delete it)
  6. Then Batch the remaining transactions

Forced Transactions
Do a forced transaction for the transaction that you just was deleted (This can only be done from a Standalone terminal and not from a Semi-Integrated terminal i.e s300, sp30s etc.)
On the terminal:
Press the down arrow until SALE changes to FORCED or on an S80 press F4 until it changes to FORCED.
Enter the amount of the forced sale
Enter the card numbers manually
Enter the Auth Code from either the original sale receipt or provided by the host
Press Enter to complete the FORCED transaction

***If the forced transaction does not process the caller will need to speak with the host about how to receive compensation for this transaction***



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