Error in Batch

Error In Batch

This typically occurs on TSYS applications. It means there is a bad transaction in the batch. 
To resolve this issue the reseller or merchant needs to contact the host to find out which transaction has an issue and collect the card information needed i.e transaction number, last 4 of the card used, and the transaction amount.
The ISO should contact the host for the transaction information so that the transaction can be re-run as Forced.  Do not clear the transaction from the terminal until the transaction information has been secured with the host.
On the terminal, we need to DELETE the transaction
  1. Func
  2. Menu
  3. Settings
  4. Other Settings
  5. Clear By Trans No
  6. Enter the Transaction # (The terminal will confirm if you want to delete it)
  7. Then Batch the remaining transactions
On the terminal, re-enter the DELETED the transaction
      1. Enter Credit - Forced for the amount of the transaction
      2. Enter the amount of the sale
      3. Enter the card information
      4. Enter the original Auth code
      5. Batch to close the transaction




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