S80 Encryption with PIN pad.

If you use an S80 or A80 with a PIN pad (SP20v4 or SP30s) both of them must be encrypted.

SP20v4 PIN Pad with an S80 terminal and getting errors.

 This might happen for several reasons, including:

• Not setting the PIN Pad type to “External”.
• For Contactless, it should be set to Auto.
• Using the incorrect cable to connect the PIN Pad to the terminal

For example, using a phone cord instead of the PIN Pad cable or using a competitor’s cable.

The cable may be meant for connecting the PIN Pad to a non-PAX device.

 

• Plugging the cable into the wrong jack in the terminal.

For example, plugging it into the phone jack instead of the PINPad port

Might be a bad cable – try switching cables.

• The PIN Pad may not be injected

 

Activating terminals to PAXSTORE

First, check the Configuration settings point to PAXSTORE.

 MENU> System Settings> App Management> Configuration> Server URL/Server Port

Change “Server URL” to t.paxstore.us

Change “Server Port” to 9080

MENU> System settings> App Management> Activate> Online

After activation hit the cancel button twice and then choose “App Update” to begin the download

 

Advancing the batch number

How can I advance the batch number on my terminal? – Advance the batch by doing this:

1.     Press the “Menu” key

2.     Select Option 5 (System Settings)

3.     Select Option 2 (Batch Number)

4.     Enter the Password

5.     Select the EDC Host from the list

6.     The current batch number will be displayed

7.     Enter the new batch number and press “Enter”

8.     Press “Enter” to save the change or “Cancel” to discard the change.

 

Emailing a receipt

This would be a function of the POS.  Please contact your POS vendor for support.  If it is a stand-alone terminal like an S80, you cannot email a customer receipt.

Forced Signature on EMV transactions

You cannot force a signature if it is a stand-alone terminal and the card brand does not require a signature.  A POS can force a signature line on a terminal like an S300.  The card brand rules may not allow the signature to be captured.

There will never be a signature prompt/signature line on a contactless transaction.

Cause of PED Tampered messages

1.     Someone may have tampered with the device

2.     The battery may be dead or damaged

3.     The device may have suffered a power surge. (This may result from plugging in the wrong supply or from an actual surge of electrical power. Lightning striking power or phone lines a hundred miles away have been known to damage or destroy terminals. It’s always recommended to have a good quality surge protector)

Changing the idle screen

Please email Support@pax.us and request the documentation for updating the idle screen.  Stand-alone terminals do not have an idle screen, but it depends if there’s an available integration application.

Check pin pad error

If the terminal’s PIN pad is internal, the encryption is bad. If it’s an external PIN pad it could be that there isn't encryption.

Clearing reversals/database/batch/transactions:

1.     MENU

2.     System Settings

3.     Database

4.     Clear Transactions/Database/Reversal/Offline

Commercial Cards

When the card identifies a “Commercial Card” by its BIN, it will use those additional prompts. If you disable Commercial Card support, the card will be treated as any other card.

Communication errors after a network change

If transactions stop working after your ISP/IT department has made changes check two things.  Make sure the firewall has not been changed to block the transaction port on the Processor Host server.

The ports that need to be open in the network:

1.     8582 (Firmware Updates),

2.     9080 (PAXSTORE) url t.paxstore.us      

3.     5003 (Tsys Port)

4.     443 (Standard Port)

If your ISP has changed (for example, from AT&T to Xfinity) the terminal may be set with a static IP address that isn’t compatible with the new router.  Contact Customer Support on how to enable DHCP and then put the terminal back on a Static IP when it has an IP address.

Contactless Reader

All current, supported PAX terminals have a Contactless Reader.  If the terminal does not have this feature, it is out of date and should be replaced.

Contactless with an SP20: All new applications require an SP20 V4 or supported legacy PIN pads for Contactless. The supported legacy PIN Pads are models E00 and 130-4E0.  Anything older is not compatible with new applications. The application will determine if the PIN pad is NFC capable.  It activates the reader on the SP20 if it has Contactless and on the S80 if it doesn't.

1.     MISC Tab

2.     Subsection Peripherals Features

3.     Contactless Module

4.     Auto

Contactless transactions fail

Some transactions work but others do not.  In this case, contact the Reseller and check the maximum Contactless Transaction amount the terminal supports.  If the transaction exceeds this cap it will fail.  The Reseller can adjust this in the file build and then you would download the change.

If no transactions work or if GooglePay or SamsungWallet works but ApplePay does not, contact your reseller to make sure everything is properly enabled in the terminal and with the payment host.

How to set receipt options in traditional terminal:

1.     MENU

2.     Operation settings

3.     Receipt option

4.     No Receipt/Merchant Copy/Customer Copy/Both

DHCP failure connected to a switch

A network switch does not assign IP addresses to the devices connected to it, so DHCP will not happen. If you want to use a switch, you will need to create a static IP address for your terminal.

You can also connect the terminal directly to the router so it will get an IP address, then turn it off and plug it into the switch.

Disabling default password in Traditional Terminal

Can the terminal password be disabled? – No. You can change the password to be as few as one numeric characters, but you cannot eliminate it completely. 

Downloading Applications

If there are transactions in the terminal, the terminal cannot be downloaded/updated. The batch must be settled first before the terminal can be updated because if not, it will show “Trans. Remains in Database please Check”.  You can try to download it by power cycling the terminal.  You can also go through the terminal – Menu, System Settings, App Management, App Update.

Editing Templates

Editing a template will not impact terminals already deployed.  You would have to make changes to the terminal(s) and then download.  If the application associated with a template is out of date, you can edit the template to update this.

EMV Debit Transactions

On FDRCNV, OMAHA & BUYPASS the transaction is run as credit.  Enter the amount, insert the card, and then enter the debit pin for it to go through as a debit transaction. If you want to run it through as credit then you will hit enter to bypass the pin when the terminal is prompting for it.

The exception is a debit transaction with cash back.  These must be started as Debit transactions by tapping F4 until “Debit” is displayed.

GLOBAL-If you want to run it as a debit, switch to debit and if you are wanting it to run as credit, then choose credit.

“Error Firmware Lookup ReEntry”, “SO OPEN UAI”, DNS RESOLVE EXT

These errors, among others, indicate the firmware of the terminal needs to be updated.  Contact Support (877-859-0099 option 4) for assistance.  We do not email firmware update instructions, you must speak to a technical support representative.

“Failure HV / Receive Error”

There is an issue with the parameters. Something in the file on the TSYS Tab doesn't match what TSYS has in its system. 

 

Fast Payment Services:

Only apply to swiped transactions. EMV Cards ignore the fast pay restrictions, so any settings under Fast Payment Services will not have an impact on most transactions.

The Fast Payment Services options for Signature will not impact EMV transactions.  Card Brands no longer require signatures for most transactions.

Fast Payment Services will not impact receipt print behavior for EMV transactions.

This can be setup in file, under Industry Tab, Fast Payment Service.

 

File Build Fee

If you have a VAR sheet from a payment processor, you can pay our file build service fee to have the file built for you. Please email Support@pax.us to request the file build form.

File Build: $45 fee per terminal

File Change/Amendment: $30 fee per terminal 

HALO

High amount lockout means no transactions above this limit. You can set a HALO for Sale, Refund, and Cashback/Withdrawal on file, under Industry Tab, Host Features:

You can also set a HALO for Sale, Refund, and Cashback/Withdrawal on the terminal level:

1.     MENU

2.     Operation Settings

3.     Halo Setup

Health Report

The Health Report will be every 24 hours.  The default is a 24-hour cycle based on when the terminal last ran the report.  If you have questions about changing this setting, please contact Support at 877-859-0099 option 4 or email Support@pax.us.

 

Host Capture

Host capture places the burden of storing information between the authorization and settlement on the payment host. Although you will still maintain some transaction-specific information, such as response codes, Ids, etc., this approach allows the merchant to authorize transactions without having to store the aggregate between the authorization and settlement.

 

Confirm the device’s Serial Number

There is a sticker on the back that in most cases has the correct serial number.  If you wish to confirm it is accurate or can’t read it:

1.     Access MENU (MENU, ENTER+1, F+1, F, or tap the four corners of the screen)

2.     System Settings

3.     App Management

4.     Terminal SN 

You can also try to access the back menu of the terminals.

·       For S920, to access the back menu continuously press 2, go to “Terminal Info” and then look for SN.

·       For S80 (Hold down MENU), S300 (Hold down Func), and SP20v4 (Continuously press ENTER), go to “Show Version” and then look for SN.

“Invalid Batch Sequence”

This error occurs on First Data Omaha applications. This happens when the batch number in the terminal does not match the batch number the Host is expecting. You can change the batch number from zero to nine. Ran a sale every time you will change the batch number to determine if the batch number you set is correct. To change the batch number:

1.     Menu

2.     System Settings

3.     Batch Number (Press the CLEAR button to delete the number they see)

4.     Enter the new Batch Number and press enter (Green button)

 

Largest transaction amount:

$99,999.99 

Terminal transaction limit:

1500

Life Cycle of a Credit Card Charge

All credit card charges take place in two stages: authorization and capture. The authorization step includes authenticating the customer and verifying if the card has enough funds to cover the amount. No actual money changes hands during the authorization, but a hold is placed on those authorized funds.

In the capture step, the previously authorized funds are transferred from the cardholder’s bank account to the merchant’s bank account. The capture should not take place until the product has been shipped to the customer (if applicable).

Most often, companies that are making changes directly with the processor perform all their authorizations at the time of the submission of the credit card, and then perform one settlement at the end of the business day. Each previously authorized transaction (for which the product has been delivered) is captured during this settlement process.

When setting up a merchant account and they have multiple terminals, they can have the same merchant id but have to have different terminal IDs.

Local Duplicate Check

If the customer uses the same card for a different transaction, but for the same amount after already running one, then the terminal will display “Duplicated Trans. Do you wish to continue?” Hit Cancel if you don’t want the transaction to be processed or continue to proceed running a sale.

Manual terminal updates

1.     Menu

2.     System Settings

3.     App Management

4.     App update 

 

“MUST BALANCE NOW” or “PLEASE SETTLE”

This means that the batch must be settled before any more transactions can be entered into the terminal.

NFC/ Contactless transactions

All PAX terminals support NFC/Contactless transactions. If you have a terminal that does not support this function you may be using an End-of-Life Terminal and will need to upgrade as soon as possible.

“No REPLY”

The payment host can’t contact the issuing bank, call the card issuer

Operating System Menu

1.     Monitor OS: Power the terminal off and then hold down the menu button and power it back on.

2.     Prolin OS: When the terminal is powering up press the number 2 repeatedly. 

3.     E-Series: Tap the center of the Q20 repeatedly.

Paper Roll Size:
https://pax-us.atlassian.net/l/cp/WXJaeU5M

 

 

Partial payments

This feature is controlled by the HOST. Card Brands such as Mastercard, Visa, etc., required this feature to be enabled for ALL cards. This is not a feature we can disable. If there are applications without this feature or that allow you to disable this feature it means they have not yet updated to the latest requirements set by the card brands. 

In android and semi-integrated terminals, there’s a feature called Reversal Prompt for Partial Approval. When the prompt is enabled, the terminal will ask if the customer wants to accept a partial amount.  If they accept it will prompt for an additional payment.  If it is rejected the transaction is declined.

PAX Traditional Terminal Default password

The default terminal password is today’s date in an 8-digit format: MMDDYYYY
For example, if today’s date is March 13, 2022, today’s password is 03132022. In some instances, the password may have been set in a different time zone (at the factory), and not reset for your time zone when it was deployed. In those cases, we will have to use tomorrow’s or yesterday’s date.

“POS be attacked”/ “All keys cleared”/PED Tampered 

The terminal may have a message, “POS be attacked” “all keys cleared”. Alternatively, it may have the message “PED Tampered.” This is the “Tamper” error. The device has been damaged or failed in a way that has triggered a PED Tampered state.  This wipes the memory (including the application and batch.)  It will need to be returned for repair

Products/ Part Numbers

Please contact Sales for product and parts information.  You can send an email to Sales at sales@pax.us

“RB out of balance”

This happens if the terminal is using the Elavon application. The error means the batch that the terminal is trying to settle is already settled on Elavon’s side.

The other reason why the terminal is having the said error is there’s an auto batch set up on both Elavon and the terminal. To prevent getting this issue, have them setup the auto batch on either the PAX device or on the Elavon side.

To verify if the batch has been settled, you will need to print a current report and have the host confirm if the transactions printed on the report have been settled already before proceeding with clearing the batch.

 

Server ID Mode

The feature can be enabled in PAXSTORE or at the terminal level. Individual servers must be entered at the terminal level:

1.     Menu

2.     Merchant Setting

3.     Additional Prompts

4.     Server ID Mode

5.     On/Off.  

Once this is enabled, it prompts for the server ID (ex: 1,2,3…) and name. To get Alpha characters, hit the corresponding number and then the “Alpha” key to find the letter.  There are both upper and lower-case letters, just keep tapping Alpha until you get the correct letter.

To continue without a name, hit cancel.  You will be prompted for the next serve ID.  Continue until all servers have been added, then hit cancel twice.

“Service Not Allowed”

This is a Host response, please contact the host for more information. If you are using First Data and trying to process a debit transaction with an EMV chip card, remember when using Chip all transactions must be initiated as a credit sale. 

“SERV NOT ALLOWED”

Typically appears when running contactless transactions. It means the processor is not allowing contactless.

Support Fallback to Swipe

It can only enable/disable the fallback from Insert to Swipe. “Enable Triple Dip” means it will fall over to swipe after three attempts to insert the card.

Tip Prompt

Tips can be offered on both restaurant and retail applications. The only difference is that tips can only be entered in the transaction on Retail applications. A Restaurant application gives the option to print a tip line on the receipt and adjust the sale later through the Tip Menu.

To have amounts or percentage prompt in the transaction, enable the Tip select in the file build under the Tip tab.  

To have percentage options rather than a set amount, set the amount threshold to 00.00 and put the desired percentages in the percentage option section.

The amount threshold is the indicator of whether the options displayed for TIPS are the "TIP amounts" or "TIP in Percentage". All transactions below the amount threshold will display the TIP options set on the file, while all the transactions above the threshold will display the TIP options in percentage. 

For FDRCNV, even if a business is a restaurant, it is best to set up high-volume, fast-service stores with a Retail application.  If the restaurant has tips, set it up so the customer is prompted in a transaction.  This is because each transaction settles individually in a Restaurant application.  The settlement may time out and cause batch errors.  On a Retail application, the settlement is on host capture.  An auto settlement time can be set to ensure the batch closes.

1. Mode: In Transactions 
1. In Transactions: Can be used on both retail/restaurant applications. Allows the terminal to process tips during the transaction instead of adjusting it later.
2. Mode: In Tip Menu
1. In Tip Menu: You must use a restaurant application to use this function. This allows the merchant to add the tips later (tip adjustment). 

Quick Chip

If you are used to swiping a card first, this will not work on newer applications. Input the transaction dollar amount first and then insert or swipe the card. EMV regulations require the terminal to prompt for “Amount” before card entry, so new applications will run in this order to comply with the new EMV regulations. However, if the Quick Chip Feature is available, you can "Insert Any Time" or "Swipe Any Time." 

S80 “F1, F2, F3 and F4” keys do?

F1 – Initiates a Corporate Card Transaction

F2 – No function

F3 – Payment Types

            1.           Debit

            2.     Credit

            3.     EBT

            4.     Gift

F4- Transaction Types within the Payment Types

            1.     Sale

            2.     Auth

            3.     Post Auth

            4.     Forced

            5.     Return

            6.     Void

            7.     etc.

Integration setup process: