How to Access the Q20 Menu
To access the Q20 Menu, tap the four corners of the screen clockwise starting in the top left corner.
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To access the menu press the green button and the “1” at the same time.
E-Series Set-Up
The E Series terminals follow the instructions below for the firmware update and the app download. First UPDATE the firmware to the latest version for the E500, E600,E800. IMPORTANT Please remember the E700 only operates on Firmware version 3.01.02 ...
Invalid License E SERIES
When setting up an E Series terminal and error message comes up saying invalid license you must make sure the Server URL is configured for the right Terminal Management System. To access the menu press the four corners of the Q20 terminal clockwise ...
Status Error, Access Denied
If the customer is receiving this error, they need to contact Datawire to reset the Datawire. After the Datawire has been reset they will need to perform a Host Register on the terminal. 1. Menu 2. Host Settings 3. Host Register 4. Provision or ...
Script Cert.Pem Check Error
This error appears on a Q20 when setting up an E-Series terminal. To resolve this error be sure the Q has loaded the basic application. Follow the instructions below to update the basic application to the Q20. Once the correct version of PDM has been ...