There is no file for the terminal in Paxstore.
- Make sure there is a file built for the terminal in PAXSTORE
- Verify that the serial number is correct in the file build
- Then verify the terminal is pointing to the correct TMS for a download
- Menu > System Settings > App management > Configuration > Check the Server URL (t.paxstore.us) and Server Port (9080
If you have tried both options and they do not work do a firmware update on the terminal.