The error message listed above means that the information on the Magnetic Stripe cannot be read by the terminal.

• The Mag Reader could be dirty, or the card is dirty. You can clean the Mag reader by taking a paper towel and running it though the mag reader. Do not bunch up the paper towel ands do not use any chemicals.

• Have the customer try a different card as the card can be run down from use as well

You can also run a “Module Check” on traditional terminals to make sure there is not an issue with the magnetic reader itself

-          Power cycle the terminal

-          Hold Func on startup and release when you see self-test on the screen

-          Press Menu

-          Go down to and select Module Check

-          Choose Mag Reader

-          Terminal will start a count down with “PLS Swipe Card!” on the screen

-          Start swiping cards and make sure no errors some through