Related Articles
Injection Keys/Encryption
Injection Keys/Encryption If you are experiencing issues with your terminal’s encryption: Resellers/ISO/ISV: If you do not have the ability to provide terminals with Key Injections you must reach out to the Distributor. · The PIN Debit key is always ...
" No Such Issuer" Error
No Such Issuer Advise the customer the Host does not recognize the bank or the AID on the chip card. Recommend using a different card or run the transactions as credit. This can also mean the customer put in the incorrect Debit PIN or the terminal is ...
PIN Xlate Error
This Error occurs when there is an issue with the encryption on the terminal. The ISO (reseller) should contact their distributor for encryption. Some PASTORE accounts have RKI (Remote Key Injection) enabled thus they can push the encryption key to ...
ENCR NOT CONFIGURED
This error occurs when the Voltage encryption is not enabled with TSYS on the merchant account Provide the caller with two options: 1. Contact TSYS and enable the Voltage encryption if required. 2. If it is not required, select “disabled” for the ...
Tsys P2PE Mode Not Activated
P2PE: Point 2 point encryption needs to be disabled on Tsys host tab if the merchant is not using a Gen2Auth Code/AuthCode. Tsys Not Activated Error: This means the Gen2Auth code is not activated on the Tsys end or that the terminal needs to do a ...