Not Activated

Not Activated Error on Tsys

This error message means there is an issue with the Gen 2 Auth Code.

Perform a Host Register on the terminal to Activate the Auth Code:

1.     Menu

2.     Host Settings

3.     Host Register

4.     Activate

If this does not work, verify the merchant phone number and the Gen 2 Auth Code match the VAR sheet

If this information matches the VAR have the caller contact TSYS to either reset the Auth Code or Provide a new one.


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