Other Firmware Update Errors

Other Firmware Update Errors

  1. Warning App Exception: A firmware update is needed.
  2. Warning Look-up Firmware: A firmware update is needed.
  3. Error Look-Up DNS: A firmware update is needed.
    1. If you receive this error and you are unable to access any other part menu or screen on the terminal you will need  Firmware Update. 
    2. If you can access other Menus on the terminal this error means there is an issue with your Connectivity.
You can check for updates on the firmware process by going to our Nextgen/Protims TID - Confluence
    • Related Articles

    • Get Task Error

      Get Task Error: A Firmware update issue. The terminals' firmware may be too old and cannot accept the new update. It is an incorrect TID when doing a firmware update. The customer may have entered the static IP information, the Remote IP, or Remote ...
    • Application Update From the Terminal

      Application Updates: We recommend users update their applications at least once a year for merchants to keep up with the latest security features for processing. Update the Application from the terminal: To perform this action there must be a pending ...
    • TSYS EMV errors

      This page provides a few tips on how to address various types of errors encountered when processing with TSYS. Errors could be caused by hierarchy elements, or the authentication info on the file does not match what Tsys has in their system. In ...
    • Update the Time Zone

      Android Devices:  Go to Settings - System - Date and Time. If the time provided by the network connection isn't accurate, turn off the switch for "Automatic date & time" so it won't automatically change. For Puerto Rico: Tap "Select Time Zone" and ...
    • Unzip Error

      Unzip Error This error occurs on Android Terminals Verify the customer does not have any transactions in the terminal then push a firmware update from PAXSTORE. Prior to doing the firmware update, inform the customer once the firmware is updated it ...