PED Tampered

PED Tampered/ Terminal Be Attacked/ PCI Ped 4

Ped Tampered /Terminal Be Attacked: The terminal has detected an insecurity with the hardware and has locked itself for security purposes. This can happen if the terminal was dropped or actually tampered with. This error message will also appear if the internal battery is damaged or needs to be replaced.  

The machine must be sent to RMA for a Repair. Follow the instructions from the RMA Support email and attach the PDF from the Attachments section:


Greetings,

Please follow the instructions below, and you can also refer to the attached document “RMA-Tools--Resources-Guide-v3.0-2.26.25” in this email.

      The new process includes accessing our new RMA and Repair portal at https://desk.zoho.com/portal/paxus/. Please visit our RMA FAQ site to review the applicable repair charge(s). Please, if new to our portal, sign up as a new user, receive an email invitation and use the link in the email invitation to complete your registration. New or returning users, sign in and click on Submit a Ticket to complete and submit the online RMA Form. Please select the Drop down and select the RMA-Repair Dept to select the correct form. If the units need to be encrypted, PLEASE Click YES with an RMA# and the name of the Company/Address for us to send the units to that location. Please have that Available before you fill out the RMA form.

       The RMA portal issues an automated Ticket ID Number and sends an email confirmation. RMA Support reviews your repair request. If your terminal is under warranty, we will send you an RMA Number via email with further instructions. If you wish to check the warranty status, Click the Hyperlink New!! Click Here Check your Device Warranty. Please visit our RMA FAQ site to review the applicable repair charge(s). Please refer any RMA questions or comments to RMAsupport@pax.us.

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