Related Articles
Invalid PIN
Invalid PIN This error appears for 2 reasons on a PAX Terminal. The merchant is processing a debit transaction and the customer enters their PIN number incorrectly. This will result in a Host Response of Invalid PIN. The merchant attempts to process ...
Auto Detect Error - PIN pad
Auto-Detect Errors occur from the PIN Pad such as an SP20v4 or SP30s mono cable connecting to a terminal like an S80/A80. To resolve the issue, make sure that the PIN Pad Type is set to External and the Contactless Module/External Card Reader is on ...
Injection Keys/Encryption
Injection Keys/Encryption If you are experiencing issues with your terminal’s encryption: Resellers/ISO/ISV: If you do not have the ability to provide terminals with Key Injections you must reach out to the Distributor. · The PIN Debit key is always ...
Invalid PIN/ Pinpad Error/ System Error
Invalid PIN: Can be seen for 2 different issues. Customer entered an Invalid Debit or EMV PIN. Incorrect injection/encryption keys. The terminal may need to be encrypted again. PinPad Error/Injection Error/System Error: This means the terminal is not ...
Comm Error/Communication Error
Comm Error This error occurs when trying to connect a Semi-Integrated terminal (SP30s, S300 etc.) to a POS or after processing a transaction. The POS can be the merchant's computer system or a PAX S80. The error will appear on the PAX terminal and it ...