PIN Xlate

PIN Xlate Error


This Error occurs when there is an issue with the encryption on the terminal. The ISO (reseller) should contact their distributor for encryption.
Some PASTORE accounts have RKI (Remote Key Injection) enabled thus they can push the encryption key to the terminal themselves. They will need to reach out to the processor for the correct encryption key to push to the terminal.

For additional questions regarding encryption and RKI have them submit their request to rkisupport@pax.us

    • Related Articles

    • Invalid PIN

      This error appears for 2 reasons on a PAX Terminal. The merchant is running a debit transaction and the customer enters their PIN number incorrectly. This will result in a Host Response of Invalid PIN. The merchant attempts to run a debit transaction ...

    • Auto Detect Error - PIN pad

      Auto-Detect Errors occur when a PIN Pad such as an SP20v4 or SP30s mono cable connecting to a terminal like an S80/A80. To resolve the issue, make sure that the PIN Pad Type is set to External and the Contactless Module/External Card Reader is on ...

    • Injection Keys/Encryption

      Injection Keys/Encryption If you are experiencing issues with your terminal’s encryption: Resellers/ISO/ISV: If you do not have the ability to provide terminals with Key Injections you must reach out to the Distributor. · The PIN Debit key is always ...

    • Comm Error/Communication Error

      Comm Error This error occurs when trying to connect a Semi-Integrated terminal (SP30s, S300 etc.) to a POS or after processing a transaction. The POS can be the merchant's computer system or a PAX S80. The error will appear on the PAX terminal and it ...

    • Handshake Error

      Handshake Error: This occurs during a Firmware Update The terminal is not connecting to PAXSTORE or the firmware server. If this happens during a Firmware update make sure you are using the correct Port #, IP Address, and TID. Also, verify the port ...