Radio Failed Wifi Filed

Radio Failed/Wifi Failed

To resolve this issue re-enter the wifi or wireless information.

Connect to Wifi

  1. Go to Menu
  2. Select Communication
  3. Main Communication > Select Wifi 
  4. Select Wifi parameters and search for your network. Network Password in case sensitive.

Connect to Wireless

  1. Go to Menu
  2. Select Communication
  3. Main Communication > Select Wireless
  4. Select Wireless parameters
  5. Confirm APN information is correct 
  6. If it is correct ask the caller if they can try a different SIM card. 


    • Related Articles

    • S920L: Connect Issue/Radio Init/ Wifi Init

      S920 Workaround is Attached if needed Use the Back Menu to connect to your SIM Card or Wifi. The preferred SIM Card provider is T-Mobile. We can not guarantee the service with any other provider. Access the Back Menu (OS Menu) Turn off the terminal ...

    • S920 Radio Init Workaround

      S920 Radio Init/Wifi Init Errors The preferred SIM Card provider is T-Mobile. We can not guarantee the service with any other provider. Use the following steps to work around this error: Access the Back Menu by rebooting the terminal While it’s ...

    • WiFi Connect Error

      If you receive this during a download over WiFi follow the steps below: Menu Communication Main Comm Wifi Wifi Parameters Select your network Enter the password (Password is case sensitive) Press Enter Then press cancel all the way out to the main ...

    • No Radio Signal

      No radio signal This means the Wireless Device does not have a SIM Card or an APN.  Have the caller check if they have an active SIM and if the APN is correct in the terminal. 

    • Radio Init Error

      Radio Init Error T-Mobile is the preferred SIM card provider. Ask if they have data on their SIM Card Ask if they have verified the SIM is activated Check if they are using the correct APN Ask if they can try a different SIM card.