Receive Error

Receive Error

Receive Error

There are multiple scenarios when you will encounter a Receive Error.
  1. Receive Error for Tsys: Before the transaction says "Processing" the terminal displays a Receive Error. The issue is related to incorrect parameters i.e. TID, MID, Terminal Number. Tsys cannot identify the information being sent from the terminal. Other reasons you will receive this error on Tsys are
    1. Network connection is spotty
    2. The application is outdated and needs to be updated.
    3. Tsys may need to enable the SSL Flag on their end if the merchant is processing over LAN.
  2. Receive Error During a Download: This means the BroadPOS server is busy. Can also be over dial due to a communication issue.
  3. Receive Error When Processing a Transaction: This error occurs when the transaction is sent to the HOST but the terminal times out before the HOST can respond. To resolve this issue increase the Connect and Receive Timeout in the file on the Communications Tab. 
    1. You can also make this change in the terminal
      1. Menu > Communication > Connect Timeout > Receive Timeout
  4. Receive Error While Batching: “Error in Batch” this means there is an invalid transaction in the batch. The Host/Processor is able to provide the card number to remove this transaction from the terminal.
  5. Receive Error on Dial: Check the application, then check dial parameters, increase connect and receive timeout.

    • Related Articles

    • Retry Error

      Retry Error:  When processing a payment, if you get a retry error press the cancel button to see what the exact error is. The terminal will either display a receive error or connect error. Troubleshoot based on the error you receive.  For further ...

    • Connect Error (Dial)/ Choose Action Retry/ No Session Retry

      Connect Error (Dial) We have limited support for connect/receive errors with terminals connected over dial. Choose Action Retry:  Customers with terminals connected over Dial will get this error. Press the cancel button to see if the true error is a ...

    • BroadPOS - Error Receipt 0-32 Characters

       Error Receipt This issue is specific to the Header or Trailer lines on the receipt.  It is possible the customer is using too many characters in these fields. To resolve the issue have the caller split the lines information between Header Line 1 -4 ...

    • ACK Error

      ACK Error This error typically populates on the POS. The message means the command that the POS is sending to the terminal is not being acknowledged. It is possible the the communication times out before the terminal has a chance to receive it. Have ...

    • Call Auth Center Error

      If you receive this error when processing a transaction have the customer contact their Financial Institution.