Retry Error

Retry Error:

When processing a payment, if you get a retry error press the cancel button to see what the exact error is.

The terminal will either display a receive error (Dial Connection) or connect error (First Data). Troubleshoot based on the error you receive.

For further troubleshooting:

Refer to the KB articles below for additional information.

*Retry on Dial Connection:
https://desk.zoho.com/agent/paxus/all/knowledge-base/page?articlestatus=latest&rootcategoryId=74976000000049021&categoryId=74976000040910117#Solutions/dv/74976000039988035/en

*Retry on LAN but under First Data App:
https://desk.zoho.com/agent/paxus/all/knowledge-base/page?articlestatus=latest&rootcategoryId=74976000000049021&categoryId=74976000040910117#Solutions/dv/74976000039951979/en