This means the merchant tried to process a void outside of the timeframe allowed by the Host/Processor.
- Merchant will need to process a full return to refund the customer.
- Merchants cannot process a void after they have batched the transactions from the terminal. Once the terminal has batched they will need to process a refund.
Note: If they are using FDRC (First Data Rapid Connect) they can not process a refund using the EMV Chip, the merchant must Swipe the card. FDRC requires a special contract with the merchant for chip refunds.
Processing a refund or a void on a traditional terminal
- First choose the transaction type next to the F3 button (Credit or Debit)
- Press the F4 button until the options for either V/Sale (Void Sale) or Return
-For a return, immediately enter the transaction amount before it defaults back to sale
- Check to make sure the top of the screen states the actions you are trying to take i.e Credit Return, Debit Return
- enter the card information
- enter the refund reason
- enter the original transaction date
- return will start to process then print a receipt once finished
- For a Void, Press enter once you see v/sale
- enter the transaction number
- this can be found on the receipt or by the processor
- Confirm the amount and last 4 of the card number by pressing Enter
- Receipt will print to confirm
Processing a refund or a Void on an Android terminal
- First choose the credit or debit option on the screen under the transaction amount
- Choose the tile for the needed process, V/Sale for voids and Return for refunds
V/Sale
- Enter the password if protected (Manager or operator password)
- Select Transaction number
- Follow the on screen prompts and the terminal will print a confirmation receipt
Return
- After selecting the tile you will enter the transaction amount
- Enter the card details
- Terminal will print a confirmation receipt