Voids

Voiding a Transaction/ REV Outside WIN Error

This means the merchant tried to process a void outside of the timeframe allowed by the Host/Processor. 

  1. Merchant will need to process a full return to refund the customer.
  2. Merchants cannot process a void after they have batched the transactions from the terminal. Once the terminal has batched they will need to process a refund. 

Note: If they are using FDRC (First Data Rapid Connect) they can not process a refund using the EMV Chip, the merchant must Swipe the card. FDRC requires a special contract with the merchant for chip refunds. 


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