Voiding a Transaction/ REV Outside WIN Error
This means the merchant tried to process a void outside of the timeframe allowed by the Host/Processor.
- Merchant will need to process a full return to refund the customer.
- Merchants cannot process a void after they have batched the transactions from the terminal. Once the terminal has batched they will need to process a refund.
Note: If they are using FDRC (First Data Rapid Connect) they can not process a refund using the EMV Chip, the merchant must Swipe the card. FDRC requires a special contract with the merchant for chip refunds.
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Delete a Transaction
There are incidences when a single transaction has corrupt data and it prevents you from closing your Batch. To get around this you will need to verify with the Host which transaction has the issue. You will need to capture the last 4 of the card ...
Comm Error/Communication Error
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Invalid Transaction Type
This means the merchant is attempting to run a transaction that is not allowed by the Host (Processor). If you believe this to be an error check the parameters on your file to ensure it is set up correctly and contact the Host to validate everything ...
Send Error
Host response. This error appears when batching. Contact the host to determine what is wrong with batch or if there are any bad transactions in the batch. The host will be able to inform you why they can not accept the batch information.
Handshake Error
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