Related Articles
POS Socket Send Error
POS Socket Send Error The communication between the POS and the PAX Terminal is timing out. Increase the receive and connect timeout on the PAX device. Advise the caller if this does not correct the issue the customer will need to call the POS ...
HTTP Host Error
HTTP Host Error: This is a batch error from the host. It indicates that there is an issue with the batch URL. If the customer has never had issues batching, you can redirect the caller to the host to determine if they are experiencing any issues with ...
Chip Read Error
Chip Read Error: Chip read error suggests the chip card was removed before the EMV transaction completed. If the chip card was removed before the transaction was sent to the processor, the terminal won’t send an automatic reversal to the processor ...
Comm Error/Communication Error
Comm Error This error occurs when trying to connect a Semi-Integrated terminal (SP30s, S300 etc.) to a POS or after processing a transaction. The POS can be the merchant's computer system or a PAX S80. The error will appear on the PAX terminal and it ...
Handshake Error
Handshake Error: This occurs during a Firmware Update The terminal is not connecting to PAXSTORE or the firmware server. If this happens during a Firmware update make sure you are using the correct Port #, IP Address, and TID. Also, verify the port ...