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ECO- XML Validation Error/ Transaction Not Allowed
XML validation error/ Transaction not allowed Check the Merchant Category Code (MCC) on the parameters on the TSYS file. Check the TPP ID for Rapid Connect Applications. Please note that the TPP IDs have changed over time. If the ISO is updating an ...
BroadPOS - Error Receipt 0-32 Characters
Error Receipt This issue is specific to the Header or Trailer lines on the receipt. It is possible the customer is using too many characters in these fields. To resolve the issue have the caller split the lines information between Header Line 1 -4 ...
Auto Detect Error - PIN pad
Auto-Detect Errors occur from the PIN Pad such as an SP20v4 or SP30s mono cable connecting to a terminal like an S80/A80. To resolve the issue, make sure that the PIN Pad Type is set to External and the Contactless Module/External Card Reader is on ...
Retry Error
Retry Error: When processing a payment, if you get a retry error press the cancel button to see what the exact error is. The terminal will either display a receive error or connect error. Troubleshoot based on the error you receive. For further ...
Comm Error/Communication Error
Comm Error This error occurs when trying to connect a Semi-Integrated terminal (SP30s, S300 etc.) to a POS or after processing a transaction. The POS can be the merchants' computer system or a PAX S80 The error will appear on the PAX terminal and it ...