Related Articles
Authentication Error on Tsys
This can have multiple meanings: P2PE Mode is enabled with Voltage in the file, but there is no Gen 2 Auth Code/Auth Code. This can also mean the code is not correct or it has not been activated. Have the customer disable the P2PE Mode and take a ...
TSYS EMV errors
This page provides a few tips on how to address various types of errors encountered when processing with TSYS. Errors could be caused by hierarchy elements, or the authentication info on the file does not match what Tsys has in their system. In ...
Tsys P2PE Mode Not Activated
P2PE: Point 2 point encryption needs to be disabled on Tsys host tab if the merchant is not using a Gen2Auth Code/AuthCode. Tsys Not Activated Error: This means the Gen2Auth code is not activated on the Tsys end or that the terminal needs to do a ...
Not Activated Error on Tsys
This error message means there is an issue with the Gen 2 Auth Code. Perform a Host Register on the terminal to Activate the Auth Code: 1. Menu 2. Host Settings 3. Host Register 4. Activate If this does not work, verify the merchant phone number and ...
HV Failure
HV Failure Error: Issue with the payment app parameters. A parameter, specifically on the TSYS tab, does not match with what is in the TSYS back end. Steps: 1.) Check the TSYS tab parameters against the VAR Sheet 2.) Contact TSYS and have them verify ...