Warranty Support RMAs and Repairs

Warranty Support RMAs and Repairs



For general support assistance email to support@pax.us or call  Toll Free at 877-859-0099 option 4

For warranty status and repair email to rmasupport@pax.us or call Toll Free at 877-859-0099 option 5


Please see the links below for additional information on RMA

RMA FAQs

Refurbishment FAQs


Why is my warranty shorter than the 2 years PAX provides?

The warranty starts when the unit is shipped from our warehouse. For inquires about other warranties that may have been offered to you please contact your distributor.  





    • Related Articles

    • RMA FAQs

      1.  What is the RMA warranty period? The warranty period for terminals and associated equipment is 2-years from date PAX sold the terminal to the distributor, not the current terminal owner’s date of purchase from the distributor. 2.  Is there a ...
    • RMA Support

      RMA Repair The new process includes accessing our new RMA and Repair portal at https://desk.zoho.com/portal/paxus/. Please visit our RMA FAQ site to review the applicable repair charge(s). Please, if new to our portal, sign up as a new user, receive ...
    • Corporate Card Support/Commercial Card Support

      This is a feature that can be enabled if the merchant wants to accept commercial cards at their location. The feature can only be changed from the file. To enable this feature: Go to Industry Tab in the file Go to the Subsection Host Features Enable ...
    • PED Tampered/ Terminal Be Attacked/ PCI Ped 4

      Ped Tampered /Terminal Be Attacked: The terminal has detected an insecurity with the hardware and has locked itself for security purposes. This can happen if the terminal was dropped or actually tampered with. This error message will also appear if ...
    • How to clean a PAX Terminal

      Purpose: This document will demonstrate the necessary steps to take in keeping your PAX terminal sanitized, with the purpose of minimizing the spread of bacteria and other germs. Tools Needed: 60% or higher Alcohol-based Hand Sanitizer Card Reader ...