Quick Fixes
Connect Simple Register to a Payment Application
The Simple Register App does everything for you in the background. If you already have Simple Register on your terminal all you need to do is download your Payment Application from PAXSTORE to the terminal. If you are using an A920 both apps will be ...
Script Cert.Pem Check Error
This error appears on a Q20 when setting up an E-Series terminal. To resolve this error be sure the Q has loaded the basic application. Follow the instructions below to update the basic application to the Q20. Once the correct version of PDM has been ...
Partial Authorization/Approval
Partial Authorization Mandate A Partial Authorization occurs when an authorization is attempted for the full amount of the transaction and there are not enough funds available to cover the full amount, so an authorization for the amount available in ...
PAXSTORE Mobile Friendly
PAXSTORE is capable of supporting your needs through a Mobile Device such as a Mobile Phone or Tablet. There 3 areas to the PAXSTORE Web Portal, Developer Center, and the Admin Center. Mobile View: Will allow limited access to PAXSTORE. You are able ...
PAXSTORE applications for Multi-Merchant and Gift Cards
For Traditional Terminals: Locate MM/Gift Card Applications Click BroadPOS Marketplace Click App List Search MM or the name of the Gift Card processor Click the app to view the application versions, release notes, and other details Locate MM/Gift ...
Invalid Transaction Type
This means the merchant is attempting to run a transaction that is not allowed by the Host (Processor). If you believe this to be an error check the parameters on your file to ensure it is set up correctly and contact the Host to validate everything ...
Quick Chip
The terminal will display “Insert any time.” This feature allows the customer to insert their card before the terminal displays the total transaction amount. This feature is enabled by default. If you do not want to use this feature you can disable ...
Surcharge Fee's
Surcharge fees are specific to Credit Sales, but if there is no card inserted or swiped the processor can not determine if it is a credit or debit card. Due to this reason, there is NO Surcharge Fee attached to a manual entry transaction. Surcharge ...
A80 Dial Settings
To enable dial on an A80: Tap the Application FUNC Settings Communication Main comm Enable Dial The new A80 does not support dial up. Part Number:A80-0BA-RD6-00AA
PAXSTORE Traditional Terminal TID Download
If you are trying to download a file for your traditional terminal and it is asking for a TID this means you need to enter the TID # listed for this merchant's terminal in PAXSTORE in order to download the file that is waiting. Whoever builds the ...
Paper Roll / Printer Paper Sizes
This link includes the terminals and the specifications for each paper size needed: Printer Specifications
A80 Sound and Notifications
This setting can only be accessed from the android settings and NOT within the app. You will not be able to adjust the volume while the terminal is in Do Not Disturb (DND). Go to the Android Settings "Sound & Notification" (the media volume and the ...
Remote Key Injection (RKI)
If you would like to know more about Remote Key Injection (RKI) please contact sales@pax.us or caller 1-877-859-0099 Option 6 for Sales. If a customer calls asking for the password for the PAX Inject Application, it is 729465328.
Injection Keys/Encryption
Injection Keys/Encryption If you are experiencing issues with your terminal’s encryption: Resellers/ISO/ISV: If you do not have the ability to provide terminals with Key Injections you must reach out to the Distributor. · The PIN Debit key is always ...
Signature Limits/ Fast Payment Services
Fast Payment Services: Allows you to set transaction limitations on the Swipe transactions. You can only set signature limits for swipe. EMV Signature Limits: EMV transactions do not allow signature limits you either request a signature for ALL ...
Update the Time Zone
Android Devices: Go to Settings - System - Date and Time. If the time provided by the network connection isn't accurate, turn off the switch for "Automatic date & time" so it won't automatically change. For Puerto Rico: Tap "Select Time Zone" and ...
Failure VM
Failure VM This is a Tsys host response. It means Tsys is not accepting the information being sent to them from the terminal. Resolution: If the customer is on an application more than 1-year-old, update the application version. If updating the ...
Add Server/Add Clerk- Android
Add Server/Add Clerk- Android In the File Industry Tab Industry Features Subsection Clerk Server ID Prompt - Enabled In the Terminal Tap Func Settings Merchant Settings Enable Clerk / Server Prompted ID - Yes Back out to Transaction Amount 0.00 ...
Local Duplicate Check and Local Duplicate Check for ECR Reference Number
Local Duplicate Check If enabled, it prompts the user that the transaction currently being processed is a duplicate of the most recent transaction that was made on the device (same card, same amount). If disabled, it will allow all transactions to be ...
E-Series Set-Up
The E Series terminals follow the instructions below for the firmware update and the app download. First UPDATE the firmware to the latest version for the E500, E600,E800. IMPORTANT Please remember the E700 only operates on Firmware version 3.01.02 ...
PIN Xlate Error
PIN Xlate This error occurs when there is an issue with the terminals' encryption. The reseller should contact their distributor in reference to encryption.
Signature Settings
Signature Settings EMV Signature: Can either be on or off. You can not set signature limits for EMV/Chip Transactions. If this feature is enabled there are no guarantees you will receive a Signature Line on the receipt. Chip transactions are the most ...
Warning App Exception
This means a Firmware Update is needed on the terminal. The terminal will typically display this error message twice. The first time it displays the Merchant should Close their batch and contact the ISO or PAX immediately to process an update. The ...
IMEI Number
Terminals that allow wireless connections have an IMEI Number In PAXSTORE Enter the serial number in the search bar on PAXSTORE and hit "Enter" The "Terminals Details" panel is on the right of the screen Click "View Details" at the bottom of the ...
Invalid License E SERIES
When setting up an E Series terminal and error message comes up saying invalid license you must make sure the Server URL is configured for the right Terminal Management System. To access the menu press the four corners of the Q20 terminal clockwise ...
Terminal Transaction Limit
All PAX terminals are defaulted to hold 1500 transactions. Once the transaction limit has been reached you can no longer process transactions. Be sure to Batch all transactions daily If the terminal is being batched successfully and you receive ...
Platform Residency Error
This is a Host error that can affect Batching or processing transactions. The issue can occur for a few reasons. Contacting the Host to identify which issue needs to be corrected. Possible issues can be: Bad Transaction in the Batch A Specific Card ...
Unzip Error
Unzip Error This error occurs on Android Terminals Verify the customer does not have any transactions in the terminal then push a firmware update from PAXSTORE. Prior to doing the firmware update, inform the customer once the firmware is updated it ...
DCC Request
DCC Request : Dynamic Currency Conversion This message displays on the terminal because they have the DCC feature enabled on the File. DCC allows customers with international cards to pay using their currency and the processor will do the automatic ...
Elavon Configurations
There are only two Merchant Parameters on the Elavon tab: Terminal ID and Merchant ID. The Terminal ID actually has two values in it. If you hover the cursor over "Terminal ID", in the file you will see a pop up that states "6 digit Bank Number + 16 ...
Vantiv (Worldpay) File Build
Vantiv/WorldPay File Build Vantiv is the application for World Pay. The VAR for a Vantiv app is very detailed. For example, it will tell you if the Internal Contactless module should be turned on or not. As for the Host Parameters, on the Merchant ...
How to Access the Q20 Menu
How to Access the Q20 Menu To access the Q20 Menu, tap the four corners of the screen clockwise starting in the top left corner.
Get Header Trailer Error
Test POSLINK Connection This error exists when connecting an S80 to an S300 or SP30s On the S80 press Menu > Poslink > Get Header Trailer If you get an error this means the terminals are not communicating to each other. Header/Trailer Error or ...
Not Processing Debit or EBT
Not Processing Debit or EBT If Debit or EBT options are not available on the A920 and the parameters are correct check if the terminal is in "NPM". If NPM is on the screen the terminal is in "No Paper Mode." It will not process Debit or EBT ...
Module Check
How to Perform Module Checks Power Cycle the terminal and upon reboot hold the function or menu key 1. Hit the arrow down until you see Module Check and select it. 1. You can perform a Module Check for: 1. ICC Reader (Chip) 2. MAG Reader (Swipe) 3. ...
PreAuthorization/ Post Authorization
Pre-Authorization/Auth Merchants can process a Pre-Authorization Hold as a transaction. This means it will hold a specific dollar amount in the customers' account for a sale. Pre-Authorizations are NOT final. To complete the sale the merchant must ...
Surcharge Fee vs. Cash Discount
Inform your customer these 2 features are NOT the same. Surcharge Fee: This is only charged on CREDIT transactions. Legally, Debit cards can not be charged a surcharge fee. First Data made changes to their processing in 2018 and if a consumer uses ...
No Such Issuer
No Such Issuer Advise the caller the Host does not recognize the bank or the AID on the chip card. This can also mean the customer put in the incorrect Debit PIN or the terminal is not encrypted for Debit. Recommend for the customer to use a ...
Comm Error/Communication Error
Comm Error This error occurs when trying to connect a Semi-Integrated terminal (SP30s, S300 etc.) to a POS or after processing a transaction. The POS can be the merchant's computer system or a PAX S80. The error will appear on the PAX terminal and it ...
No Program
If you have a PAX terminal that displays ‘NO PROGRAM’ you will need to perform a firmware update. Contact Tech Support at (877) 859-0099
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