Quick Fixes
Authentication Error on Tsys
This can have multiple meanings: P2PE Mode is enabled with Voltage in the file, but there is no Gen 2 Auth Code/Auth Code. This can also mean the code is not correct or it has not been activated. Have the customer disable the P2PE Mode and take a ...
S920 Radio Init Workaround
S920 Radio Init/Wifi Init Errors The preferred SIM Card provider is T-Mobile. We can not guarantee the service with any other provider. Use the following steps to work around this error: Access the Back Menu by rebooting the terminal While it’s ...
Register First Error
Check if there is a file built for the terminal in PAXSTORE. Make sure the terminal is pointed to the correct TMS which is PAXSTORE 1. Menu 2. System Settings 3. App Management 4. Configuration 5. Check the Server URL (t.paxstore.us) and Server Port ...
Terminal Locked
Terminal Locked Terminal Locked (S-Class terminal): If this displays on the Customers' terminal they have entered the incorrect terminal password too many times and the terminal is now locked. To unlock the terminal turn it off then turn it back on. ...
First Data Transactions
First Data Transactions Being prompted for pin when the Debit EDC is turned off: First data supports "Dual Message Format." This means all transactions should run as CREDIT. First Data will read the CHIP and determine if the card uses a Credit or ...
HTTP Get
This occurs when you attempt a Host Register. The ISP firewall may be blocking the Primary Auth URLs. If the terminal is connected to a POS, make sure this is enabled in the Communications tab under Communication between ECR/POS. Change the Protocol ...
" No Such Issuer" Error
No Such Issuer Advise the customer the Host does not recognize the bank or the AID on the chip card. Recommend using a different card or run the transactions as credit. This can also mean the customer put in the incorrect Debit PIN or the terminal is ...
Not Activated Error on Tsys
This error message means there is an issue with the Gen 2 Auth Code. Perform a Host Register on the terminal to Activate the Auth Code: 1. Menu 2. Host Settings 3. Host Register 4. Activate If this does not work, verify the merchant phone number and ...
Status Error, Access Denied
If the customer is receiving this error, they need to contact Datawire to reset the Datawire. After the Datawire has been reset they will need to perform a Host Register on the terminal. 1. Menu 2. Host Settings 3. Host Register 4. Provision or ...
Invalid Track Error
The error message listed above means that the information on the Magnetic Stripe cannot be read by the terminal. The Mag Reader could be dirty, or the card is dirty. You can clean the Mag reader by taking a paper towel and running it though the mag ...
ACK Error
ACK Error This error typically populates on the POS. The message means the command that the POS is sending to the terminal is not being acknowledged. It is possible the the communication times out before the terminal has a chance to receive it. Have ...
"No app available" error
If you encounter this error on a terminal that has been functioning appropriately it means the application needs to be updated. If you encounter this error when attempting to do a download, verify if your Terminal Configuration is pointing to ...
Call Center Error
This error happens when a card that's being processed during the transaction was flagged for possible fraud by their institution. The customer or the merchant needs to reach out to their issuing bank to request for assistance regarding the error.
Tax & Customer Code
Tax Prompt feature can be enabled. PAX Terminals do not calculate TAX this information is sent from a POS. If the terminal says "Tax & Customer Code" when trying to process a transaction the customer is using a Business/Commercial Card. To avoid ...
DHCP & Static IP
DHCP & Static IP - DHCP has a rotating IP - Static IP sets an IP address that will not change Internet routing can be dynamic or static IP. If the customer is using a Static IP address, they need to disable DHCP in a file on the communications tab. ...
Radio Failed/Wifi Failed
To resolve this issue re-enter the wifi or wireless information. Connect to Wifi Go to Menu Select Communication Main Communication > Select Wifi Select Wifi parameters and search for your network. Network Password in case sensitive. Connect to ...
Access Menu on Prolins Terminals: PX Series, S920, D200, D220
To access the menu press the green button and the “1” at the same time.
HV Failure
HV Failure Error: Issue with the payment app parameters. A parameter, specifically on the TSYS tab, does not match with what is in the TSYS back end. Steps: 1.) Check the TSYS tab parameters against the VAR Sheet 2.) Contact TSYS and have them verify ...
Auto Batch
Auto Batch: The terminal controls the batching. Pre-authorizations are sent to the host on each transaction. Once the transactions are batched the Host completes the transaction. Terminals can be set up to auto batch at specific times. Inform the ...
Compliance Questions
If you have questions about the terminals' Compliance or PCI level contact sales@pax.us.
Invalid PIN
This error appears for 2 reasons on a PAX Terminal. The merchant is running a debit transaction and the customer enters their PIN number incorrectly. This will result in a Host Response of Invalid PIN. The merchant attempts to run a debit transaction ...
Terminal Capture and Host Capture
Terminal Capture: All transactions are stored in the terminal and must be sent to the Host for completion. - The merchant is responsible for closing the batch at the end of the night or making sure auto-batch is properly set up in the file build - ...
Debit Transactions
Debit Transactions Debit is considered the same as cash where PIN verification is used to charge customers immediately. You can not get signature capture on debit. You can only do a Credit Refund/Return. You can bypass the Debit PIN by pressing ...
MOTO is Mail Order Telephone Order
This can be enabled to accept payments without the card being present also known as Manual Credit Card Transactions. Additional verification questions are asked with manual entry transactions such as zip code or address. Merchants pay more for Manual ...
Offline Transactions/ Store & Forward
Transactions are stored in the terminal and do not reach the Host until there is a working connection (Ethernet/Dial). There is a risk associated with Offline transactions because it processes payments without the host verifying money is available in ...
Contactless Functionality
Contactless: Uses NFC (Near Field Communications) payments such as Apple Pay, Samsung Pay, and Google Wallet. It must be enabled both in the payment host and at the terminal level. If the contactless module is enabled but still doesn't work, they ...
Receive Error
Receive Error There are multiple scenarios when you will encounter a Receive Error. Receive Error for TSYS: Before the transaction says "Processing" the terminal displays a Receive Error. The issue is related to incorrect parameters i.e. TID, MID, ...
Invalid Terminal ID
There is no file for the terminal in Paxstore. Make sure there is a file built for the terminal in PAXSTORE Verify that the serial number is correct in the file build Then verify the terminal is pointing to the correct TMS for a download Menu > ...
License Not Active or Terminal Not Active
This message displays when the terminal is not Active in BroadPOS or PAXSTORE. To resolve this issue, go into the TMS and Activate the terminal.
POS Socket Send Error
POS Socket Send Error The communication between the POS and the PAX Terminal is timing out. Increase the receive and connect timeout on the PAX device. Advise the caller if this does not correct the issue the customer will need to call the POS ...
Send Error
This is a Host response. this error appears when trying to close the batch. Contact the host to determine what is wrong with batch or if there are any corrupted transactions in the batch. The host will be able to inform you why they can not accept ...
Multi-Merchant (MM)/ MultiMerchant
Multi-Merchant (MM) An application that allows more than one merchant to process transactions on 1 terminal. Terminals can have up to 25 users. (Typically used in Hair Salons, Nail Salons, Barbershops, etc.) Multimerchant cannot be run in Demo mode, ...
Setting up FD Buypass Merchant Parameters
When building a file for FD Bypass, you need 4 pieces of information: Device Type State Code Merchant Number Device Number. This is from an example VAR, The TID (Terminal ID) is “RD23 472000 001” The first 2 digits are the Device Type The next 2 are ...
Fast Payment Services
Fast Payment Services This allows you to set transaction limitations on the Swipe transactions or non EMV transactions. How to enable Fast Payment Services Fast Payment Services is present in the file under Industry Tab *Note: Fast payment services ...
Gift Card Processors/Other Processor Names
STS/ Smart Transaction Systems = Swipe It Valutec - for TSYS Valuelink - for FiServ; on current FDRCNV/Rapid Connect apps no bundled application is needed. The ValuLink MID is entered in the Alt MID of the file build and this activates the gift card ...
Pay at the Table
PATT is an acronym for Pay at Table. The Username and Password are user defined fields. We recommend the reseller ask the merchant what they want in the fields, set them up in the Terminal Management System and have the merchant download the file. ...
Ping Test
Ping test are used to check if the terminal has a valid internet connection. Keep in mind if a customer is using a Static IP or Private Network the Ping test will fail. To perform a PING Test follow the instructions below, For traditional Terminals: ...
EMV
EMV is short for Europay, Mastercard and Visa: the three companies that created the EMV standard. EMV cards store cardholder information on a metallic chip instead of in a magnetic stripe. These chips can only be authenticated by special readers, ...
NPM Error Message
If a customer sees the message "NPM" on the screen of the terminal, it means the terminal is in "No Paper Mode." As long as the terminal has the NPM mode set to Auto, adding more paper will remove the message and the terminal will begin to process If ...
Developer Portal
For questions about SDK Link to the developer portal: https://developer.pax.us/
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