Quick Fixes
Auto Detect Error - PIN pad
Auto-Detect Errors occur from the PIN Pad such as an SP20v4 or SP30s mono cable connecting to a terminal like an S80/A80. To resolve the issue, make sure that the PIN Pad Type is set to External and the Contactless Module/External Card Reader is on ...
BroadPOS - Error Receipt 0-32 Characters
Error Receipt This issue is specific to the Header or Trailer lines on the receipt. It is possible the customer is using too many characters in these fields. To resolve the issue have the caller split the lines information between Header Line 1 -4 or ...
Forced Transactions
(This can only be done from a Standalone terminal and not from a Semi-Integrated terminal i.e s300, sp30s etc.) On the terminal: Press the down arrow until SALE changes to FORCED or Press F4 until it changes to FORCED Enter the amount of the forced ...
Error In Batch
This typically occurs on Tsys applications. It means there is a bad transaction in the batch. To resolve this issue the reseller or merchant needs to contact the host to find out which transaction has an issue and collect the card information needed ...
Invalid Batch Sequence
This error occurs on First Data Omaha applications. This happens when the batch number in the terminal does not match the batch number the Host is expecting. Omaha's Batch numbers range from 0 to 9 You can attempt to increase or decrease the batch ...
Authentication Error on Tsys
This can have multiple meanings: P2PE Mode is enabled with Voltage in the file, but there is no Gen 2 Auth Code/Auth Code. This can also mean the code is not correct or it has not been activated. Have the customer disable the P2PE Mode and take a ...
S920 Radio Init Workaround
S920 Radio Init/Wifi Init Errors The preferred SIM Card provider is T-Mobile. We can not guarantee the service with any other provider. Use the following steps to work around this error: Access the Back Menu by rebooting the terminal While it’s ...
Register First Error
Check if there is a file built for the terminal in PAXSTORE. Make sure the terminal is pointed to the correct TMS which is PAXSTORE 1. Menu 2. System Settings 3. App Management 4. Configuration 5. Check the Server URL (t.paxstore.us) and Server Port ...
Terminal Locked
Terminal Locked Terminal Locked (S-Class terminal): If this displays on the Customers' terminal they have entered the incorrect terminal password too many times and the terminal is now locked. To unlock the terminal turn it off then turn it back on. ...
First Data Transactions
First Data Transactions Being prompted for pin when the Debit EDC is turned off: First data supports "Dual Message Format." This means all transactions should run as CREDIT. First Data will read the CHIP and determine if the card uses a Credit or ...
HTTP Get
This occurs when you attempt a Host Register. The ISP firewall may be blocking the Primary Auth URLs. If the terminal is connected to a POS, make sure this protocol type is enabled in the Communications tab under Communication between ECR/POS. Change ...
" No Such Issuer" Error
No Such Issuer Advise the customer the Host does not recognize the bank or the AID on the chip card. Recommend using a different card or run the transactions as credit. This can also mean the customer put in the incorrect Debit PIN or the terminal is ...
Not Activated Error on Tsys
This error message means there is an issue with the Gen 2 Auth Code. Perform a Host Register on the terminal to Activate the Auth Code: 1. Menu 2. Host Settings 3. Host Register 4. Activate If this does not work, verify the merchant phone number and ...
Status Error, Access Denied
If the customer is receiving this error, they need to contact Datawire to reset the Datawire. After the Datawire has been reset they will need to perform a Host Register on the terminal. 1. Menu 2. Host Settings 3. Host Register 4. Provision or ...
Invalid Track Error
The error message listed above means that the information on the Magnetic Stripe cannot be read by the terminal. The Mag Reader could be dirty, or the card is dirty. You can clean the Mag reader by taking a paper towel and running it though the mag ...
ACK Error
ACK Error This error typically populates on the POS. The message means the command that the POS is sending to the terminal is not being acknowledged. It is possible the the communication times out before the terminal has a chance to receive it. Have ...
No base SO Error
This error typically appears on an S80 with a Serial Number that begins with "2k" This terminal will need to do the 3 part firmware update. If the terminal is unable to accept the firmware from the first TID 80808082, then the terminal is EOL and the ...
"No app available" error
If you encounter this error on a terminal that has been functioning appropriately it means the application needs to be updated. If you encounter this error when attempting to do a download verify if your Terminal Configuration is pointing to ...
Auto Detect Error
This error occurs when the S80 is searching for a connection to an External Pinpad i.e SP20 V4. If the S80 is not connected to a Pinpad, go into the terminal and change the PINPAD Type to Internal This change can also be made on the file in the MISC ...
No session error
The dial connection is not communicating when processing a transaction. This could mean the phone line is down, busy, or too slow. To assist the customer, follow the same troubleshooting steps you would follow for a Dial Connect Error.
Call Center Error
This error happens when a card that's being processed during the transaction was flagged for possible fraud by their institution. The customer or the merchant needs to reach out to their issuing bank to request for assistance regarding the error.
ICC CMD Error
ICC CMD Error This error is a result of the card not being fully inserted into the terminal or moved during the processing of the transaction.
Tax & Customer Code
Tax Prompt feature can be enabled. PAX Terminals do not calculate TAX this information is sent from a POS. If the terminal says "Tax & Customer Code" when trying to process a transaction the customer is using a Bussiness/Commercial Card. To avoid ...
DHCP & Static IP
DHCP & Static IP - DHCP has a rotating IP - Static IP sets an IP address that will not change Internet routing can be dynamic or static IP. If the customer is using a Static IP address, they need to disable DHCP in a file on the communications tab. ...
Term Not Authenticated/Terminal Not Authenticated
Term Not Authenticated/Terminal Not Authenticated This means the P2PE Mode is enabled with Voltage in the file, but there is no Gen 2 Auth Code/Auth Code. This information can be located on the TSYS tab in the file. Verify the P2PE mode in the file, ...
No Radio Signal
No radio signal This means the Wireless Device does not have a SIM Card or an APN. Have the caller check if they have an active SIM and if the APN is correct in the terminal.
Radio Failed/Wifi Failed
To resolve this issue re-enter the wifi or wireless information. Connect to Wifi Go to Menu Select Communication Main Communication > Select Wifi Select Wifi parameters and search for your network. Network Password in case sensitive. Connect to ...
Access Menu on Prolins Terminals: PX Series, S920, D200, D220
To access the menu press the green button and the “1” at the same time.
Radio Init Error
Radio Init Error T-Mobile is the preferred SIM card provider. Ask if they have data on their SIM Card Ask if they have verified the SIM is activated Check if they are using the correct APN Ask if they can try a different SIM card.
HV Failure
HV Failure Error: There is an Issue with the parameters. Something in the file on the Tsys Tab doesn't match what Tsys has in their system.
Auto Batch
Auto Batch: The terminal controls the batching. Pre-authorizations are sent to the host on each transaction. Once the transactions are batched the Host completes the transaction. Terminals can be set up to auto batch at specific times. Inform the ...
Compliance Questions
If you have questions about the terminals' Compliance or PCI level contact sales@pax.us.
Invalid PIN
Invalid PIN This error appears for 2 reasons on a PAX Terminal. The merchant is processing a debit transaction and the customer enters their PIN number incorrectly. This will result in a Host Response of Invalid PIN. The merchant attempts to process ...
Terminal Capture and Host Capture
Terminal Capture: All transactions are stored in the terminal and must be sent to the Host for completion. Host Capture: All transactions are sent to the Host for processing. The Host controls and closes the batch at set times. No batching is ...
Debit Transactions
Debit Transactions Debit is considered the same as cash where PIN verification is used to charge customers immediately. You can not get signature capture on debit. You can only do a Credit Refund/Return. You can bypass the Debit PIN by pressing ...
MOTO is Mail Order Telephone Order
This can be enabled to accept payments without the card being present also known as Manual Credit Card Transactions. Additional verification questions are asked with manual entry transactions such as zip code or address. Merchants pay more for Manual ...
Offline Transactions/ Store & Forward
Transactions are stored in the terminal and do not reach the Host until there is a working connection (Ethernet/Dial). There is a risk associated with Offline transactions because it processes payments without the host verifying money is available in ...
Contactless Functionality
Contactless: Uses NFC (Near Field Communications) payments such as Apple Pay, Samsung Pay, and Google Wallet. It must be enabled both in the payment host and at the terminal level. If the contactless module is enabled but still doesn't work, they ...
Receive Error
Receive Error There are multiple scenarios when you will encounter a Receive Error. Receive Error for TSYS: Before the transaction says "Processing" the terminal displays a Receive Error. The issue is related to incorrect parameters i.e. TID, MID, ...
Invalid Terminal ID
There is no file for the terminal in Paxstore. Make sure there is a file built for the terminal in PAXSTORE Then verify the terminal is pointing to the correct TMS for a download If you have tried both options and they do not work do a firmware ...
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