Quick Fixes
License Not Active or Terminal Not Active
This message displays when the terminal is not Active in BroadPOS or PAXSTORE. To resolve this issue, go into the TMS and Activate the terminal.
POS Socket Send Error
POS Socket Send Error The communication between the POS and the PAX Terminal is timing out. Increase the receive and connect timeout on the PAX device. Advise the caller if this does not correct the issue the customer will need to call the POS ...
Send Error
Host response. This error appears when batching. Contact the host to determine what is wrong with batch or if there are any bad transactions in the batch. The host will be able to inform you why they can not accept the batch information.
Multi-Merchant (MM)/ MultiMerchant
Multi-Merchant (MM) An application that allows more than one merchant to process transactions on 1 terminal. Terminals can have up to 25 users. (Typically used in Hair Salons, Nail Salons, Barbershops, etc.) Multimerchant cannot be run in Demo mode, ...
Setting up FD Buypass Merchant Parameters
When building a file for FD Bypass, you need 4 pieces of information: Device Type State Code Merchant Number Device Number. This is from an example VAR, The TID (Terminal ID) is “RD23 472000 001” The first 2 digits are the Device Type The next 2 are ...
Tsys P2PE Mode Not Activated
P2PE: Point 2 point encryption needs to be disabled on Tsys host tab if the merchant is not using a Gen2Auth Code/AuthCode. Tsys Not Activated Error: This means the Gen2Auth code is not activated on the Tsys end or that the terminal needs to do a ...
Fast Payment Services
Fast Payment Services This allows you to set transaction limitations on the Swipe transactions or non EMV transactions. How to enable Fast Payment Services Fast Payment Services is present in the file under Industry Tab *Note: Fast payment services ...
Gift Card Processors/Other Processor Names
STS/ Smart Transaction Systems = Swipe It Valutec - for TSYS Valuelink - for FiServ; on current FDRCNV/Rapid Connect apps no bundled application is needed. The ValuLink MID is entered in the Alt MID of the file build and this activates the gift card ...
Pay at the Table
PATT is an acronym for Pay at Table. The Username and Password are user defined fields. We recommend the reseller ask the merchant what they want in the fields, set them up in the Terminal Management System and have the merchant download the file. ...
Ping Test
Ping test are used to check if the terminal has a valid internet connection. Keep in mind if a customer is using a Static IP or Private Network the Ping test will fail. To perform a PING Test follow the instructions below, Connect the LAN cable or to ...
EMV
EMV is short for Europay, Mastercard and Visa: the three companies that created the EMV standard. EMV cards store cardholder information on a metallic chip instead of in a magnetic stripe. These chips can only be authenticated by special readers, ...
Tsys SSL Flag
If the customer is using a Tsys application with their communication type as LAN the SSL Flag needs to be enabled. Inform the reseller to contact Tsys to enable this feature. If the feature is not enabled the terminal will get a Receive Error when ...
NPM Error Message
If a customer sees the message "NPM" on the screen of the terminal, it means the terminal is in "No Paper Mode." As long as the terminal has the NPM mode set to Auto, adding more paper will remove the message and the terminal will begin to process If ...
Developer Portal
For questions about SDK Link to the developer portal: https://developer.pax.us/
BroadPOS Locate a Multi-Merchant (MM) Application or a Gift Card Application
In PAXSTORE: Locate MM/Gift Card Applications on a Traditional Terminal Click BroadPOS Marketplace Click App List Search MM or the name of the Gift Card processor Click the app to view the application versions, release notes, and other details Locate ...
Enable Split Tender
Split Tender Using 2 or more different forms of payment in a single transaction. To use 2 cards the merchant MUST use an actual POS System to split the transaction. The steps below can be used to enable partial authorization/approval. If using an S80 ...
Unpack Error
Unpack Error Unpack Error (POSLink) Prompts on the POS Screen Make sure they are using the latest version of the application Have the customer update to using POSLink .NET Framework V1.10.01_20220512, their unpack error should stop occurring. ...
Application Update From the Terminal
Application Updates: We recommend users update their applications at least once a year for merchants to keep up with the latest security features for processing. Update the Application from the terminal: To perform this action there must be a pending ...
Corporate Card Support/Commercial Card Support
This is a feature that can be enabled if the merchant wants to accept commercial cards at their location. The feature can only be changed from the file. To enable this feature: Go to Industry Tab in the file Go to the Subsection Host Features Enable ...
Call Error
Call Error If the terminal says “Call” or prints this out on the receipt it typically means the card being used has been flagged. Advise the customer to contact their bank. Note: If this is happening on multiple cards the ISO should contact the ...
Re-Enter
Re-Enter: This Error is associated with Tsys applications. It means something in the parameters is not correct for the type of transaction the terminal is trying to run. Verify all the information from the VAR sheet is correct on the file. Be sure to ...
Connect Error (Dial)/ Choose Action Retry/ No Session Retry
Connect Error (Dial) We have limited support for connect/receive errors with terminals connected over dial. Choose Action Retry: Customers with terminals connected over Dial will get this error. Press the cancel button to see if the true error is a ...
Connect Error (LAN)
Connect Error: This is typically related to a Network Issue. If the customer is using First Data, check their Datawire to make sure you don't get a Status Error. Use the following procedures to solve a Connect Error. Over LAN on Traditional Terminals ...
Retry Error
Retry Error: When processing a payment, if you get a retry error press the cancel button to see what the exact error is. The terminal will either display a receive error (Dial Connection) or connect error (First Data). Troubleshoot based on the error ...
Voiding a Transaction/ REV Outside WIN Error
This means the merchant tried to process a void outside of the timeframe allowed by the Host/Processor. Merchant will need to process a full return to refund the customer. Merchants cannot process a void after they have batched the transactions from ...
Invalid PIN/ Pinpad Error/ System Error
Invalid PIN: Can be seen for 2 different issues. Customer entered an Invalid Debit or EMV PIN. Incorrect injection/encryption keys. The terminal may need to be encrypted again. PinPad Error/Injection Error/System Error: This means the terminal is not ...
SP20 V4
The new SP20 V4 model with a contactless reader. All new applications will require an SP20 V4 Pinpad if the merchant wants to use an external Pinpad. Be sure to edit the settings on the file build to reflect the features for this Pinpad. Go to MISC ...
SQL Failed to Activate
This typically happens on a Semi-Integrated terminal. It means the POS Features are not set up correctly and updated may be needed for either the application or the POS. To resolve this issue: Go into Communication Tab in BroadPOS or PAXSTORE Disable ...
Terminal Activation/ Activate Online
When the terminal is new and has never been connected to PAXSTORE it must be Activated before it will take the download. To activate the terminal follow the directions below. Menu System Settings App Management Activate On an Android Terminal open ...
Current Report Types
There are 4 Current Report Types. All reports display the type of report that was printed, the serial number of the terminal, EDC Type, and the date and time the report was run. Journal Report: This is the most detailed report you can run on all the ...
Tips General Information
Tips are located in the file, in 2 locations. It must be enabled on the Tip Tab in the TIP 1 subsection and on the EDC Tab On the Tip Tab in subsection Tip 1: Tip Prompt MUST be enabled to accept tips Mode: In Transactions In Transactions: Can be ...
Check Terminal Configuration
Use these steps to determine if a traditional terminal is pointing to BroadPOS or PAXSTORE. Menu System Settings App Management Configuration Sever URL should display t.paxstore.us Server Port should display 9080 If the terminal is not pointing to ...
WiFi Connect Error
If you receive this during a download over WiFi follow the steps below: Menu Communication Main Comm Wifi Wifi Parameters Select your network Enter the password (Password is case sensitive) Press Enter Then press cancel all the way out to the main ...
Font Size/Enlarge or Shrink Receipt Print
From the terminal: Menu Operation Settings Receipt Print Font Size From Paxstore File: This option is only available based on the Application Reconfigure Parameters MISC Tab Expand the Receipt Settings Subsection Select Receipt Font Type
EBT
EBT: Check if EBT and its features are enabled on the EDC tab. Tsys requires the FCS ID, Merchant ABA, and Merchant Settlement (FIID) to process EBT. If this information is not on the File EBT transactions will not work. Make sure customer has ...
Clear Database
Clears all transactions from the terminal. Traditional Terminals Menu System Settings Database Clear Database Android Terminals Payment Application Func Settings Other settings Clear All
Delete a Transaction
There are incidences when a single transaction has corrupt data and it prevents you from closing your Batch. To get around this you will need to verify with the Host which transaction has the issue. You will need to capture the last 4 of the card ...
Serv Not Allowed Error
Serv Not Allowed Error: Host does not allow this type of transaction. Check the application version and parameters to verify the setup. Make sure the correct industry type is selected. For instance, running EBT on a Restaurant application will ...
Connect Timeout
Connect Timeout: This is a connect error during the transaction. The terminal was unable to connect to the Host after 30 seconds.
Chip Reject Approval
Chip Reject Approval: The host approved the transaction but the card declined. This error typically happens with Tsys applications and an automatic reversal is sent.
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