Remote Key Injection (RKI)

• Related Articles

• Injection Keys/Encryption

  Injection Keys/Encryption If you are experiencing issues with your terminal’s encryption: Resellers/ISO/ISV: If you do not have the ability to provide terminals with Key Injections you must reach out to the Distributor. · The PIN Debit key is always ...

• Invalid PIN/ Pinpad Error/ System Error

  Invalid PIN: Can be seen for 2 different issues. Customer entered an Invalid Debit or EMV PIN. Incorrect injection/encryption keys. The terminal may need to be encrypted again. PinPad Error/Injection Error/System Error: This means the terminal is not ...

• Invalid PIN

  Invalid PIN This error appears for 2 reasons on a PAX Terminal. The merchant is processing a debit transaction and the customer enters their PIN number incorrectly. This will result in a Host Response of Invalid PIN. The merchant attempts to process ...

• RMA FAQs

  RMA FAQs 1. What is the RMA warranty period? The warranty period for terminals and associated equipment is 2-years from date PAX sold the terminal to the distributor, not the current terminal owner’s date of purchase from the distributor. 2. Is there ...

• Get Task Error

  Get Task Error: A Firmware update issue. The terminals' firmware may be too old and cannot accept the new update. It is an incorrect TID when doing a firmware update. The customer may have entered the static IP information, the Remote IP, or Remote ...